Accelerating the transition to a circular economy

We are proud to be an active contributor in the circular economy through container deposit schemes (10c refund for eligible drink containers). We help our scheme partners to recycle close to 10 million drink containers every day, diverting them from landfill into the circular economy.

Our technology and services enable the circular lifecycle of drink containers. We have a large in‑house software engineering team using modern technology stacks to develop and support our products. As well as a suite of SaaS products, our range of business services includes accounting, payments, brand & marketing, materials trading, HR, customer service and support.

CES was formed in 2017 as a joint venture between Lion and Coca‑Cola Europacific Partners and has grown rapidly. We are headquartered in North Sydney, near public transport with beautiful harbour views. Our teams are passionate about our mission to ensure valuable materials are recycled and not wasted. We provide an inclusive culture, hybrid and flexible working and career development to bring the best out in our people.

Originally known as Container Exchange Services, we have rebranded to Circular Economy Systems to recognise our vision to be leaders in the transition to a circular economy.

About the role

We’re looking for an experienced Application Support Analyst to join our Support & Escalations team for a 12‑month fixed‑term contract.

This is an L2/L3 support role where you’ll take ownership of incidents and service requests, troubleshoot complex application issues, and work through problems from investigation to resolution while ensuring client SLAs are met.

A large part of your day will be spent getting hands‑on with tickets, using SQL, logs, APIs and monitoring tools to understand what’s going wrong and find the right solution. You’ll also work directly with clients, Product and other technical teams to resolve more complex issues.

Experience within payments, banking or financial services would be a great advantage, but it’s not essential. We’re equally interested in people with strong application support and SQL experience who are comfortable working with complex, interconnected systems.

Manage and resolve L2/L3 incidents and service requests, ensuring issues are properly documented and resolved within agreed SLAs.

Investigate and troubleshoot application issues using SQL queries, system logs, APIs and monitoring tools.

Support complex, web‑based and integrated applications in a production environment.

Take ownership of client‑raised issues and work them through to resolution.

Troubleshoot issues relating to areas such as user access, databases, integrations, application functionality and transaction processing.

Communicate directly with clients via email and phone, particularly when investigating more complex issues.

Perform system health checks and monitor application performance.

Escalate complex technical issues with clear analysis, troubleshooting steps and supporting information.

Work closely with Product, infrastructure, database, network and other technical teams to resolve production issues.

Create and maintain knowledge‑base articles, support documentation and operational processes.

Identify opportunities for automation, continuous improvement and better support processes.

Provide product guidance and training to clients and users.

About you





2+ years’ experience in application or software support within a complex environment.

Strong hands‑on SQL skills, including writing and troubleshooting SQL queries/scripts.

Experience with databases such as Oracle or PostgreSQL.

Experience supporting web‑based, enterprise or in‑house applications.

Hands‑on experience troubleshooting API‑based integrations.

Experience managing incidents and service requests within an SLA‑driven environment.

Experience with ticketing platforms such as Zendesk or similar.

Strong problem‑solving and troubleshooting skills.

Confidence communicating directly with clients through both email and phone.

Great attention to detail and a strong customer‑service mindset.

Ability to work effectively in a fast‑moving environment and take ownership of issues through to resolution.

Nice to have

Experience within payments, banking or financial services.

Experience supporting payment processing, settlement, transaction or POS systems.

Experience with Azure environments and troubleshooting.

ITIL certification or experience working within ITIL practices.

Exposure to software development technologies such as Java, Angular or React.

Our Values

Scheme success is our success: Our mission is accelerate recycling rates. We make decisions in the best interest of all schemes to maximise our impact for individuals, community, and the environment.

Win as a Team: The whole is greater than the sum of its parts. Excellent things are achieved in teams that combine the right expertise and leadership.

Make a Difference: Take initiative, take ownership. Openly communicate the outcome you want and go make it happen!

Be Engaged: Reflect your passion in your work, no matter the task or challenge. Your engagement is a source of inspiration to your peers.

Do the Right Thing: Do the right thing by others and the company, and the rest will follow. Seek win‑win outcomes, listen, act inclusively, and always aim for better.

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest‑growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com , Target.com , eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email.

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best‑led companies by Inc.



We place employee experience at the center of our business model and have been recognised as one of Newsweek’s Global Most Loved Workplaces®.

Job Description:

We're looking for someone with 2+ years' experience in ecommerce, marketplaces, partnerships, or technology who wants their next move to directly fuel business growth. If that's you, Pattern wants to meet you.

The Marketing Assistant is an externally‑facing role on our Sydney team, responsible for our lead generation activity. Just as importantly, you'll represent the Pattern brand, both to prospective client brands and inside our own office. This full‑time, hybrid role is based in our Sydney, Australia office.

What is a day in the life of a Marketing Assistant?

Lead Generation (your #1 KPI):

Own and report on lead generation activity across events, webinars, content, and email, with every campaign building Pattern's pipeline of prospect brands.

Track MQLs, meeting bookings, and conversion through the funnel, and flag what's working so we can double down on it.

Partner with the sales and partnerships teams to make sure leads generated through marketing activity are handed off cleanly and followed up.

Brand Ambassadorship (internal and external):

Represent Pattern in its best light every day. You're often the first impression a prospect brand has of us, at events, in webinars, and in outreach.

Help our office present well to visiting guests, clients, and candidates, from how the space looks to how the team shows up.

Sit on Pattern's business social committee, helping plan the internal moments that build team culture and engagement.

Keep the team informed and proud of what we're building and winning externally.

Event Coordination:

Assist with planning and executing B2B events, including sourcing venues and coordinating logistics.

Support event promotion through email marketing, social media, and partner outreach.

Attend events as a company representative, networking and showcasing our agency and marketplace service offerings.

Collaborate with the team to brainstorm webinar topics and create presentation materials.

Promote webinars through digital channels, ensuring maximum reach and engagement.

Manage webinar logistics, including registrations and post‑event follow‑ups.

Social Media Coordination:

Support the creation of content for LinkedIn and Meta (Facebook/Instagram) platforms.

Monitor and report on social media engagement and propose strategies to grow our presence.

Content Marketing & Database/Email Marketing:

Assist in creating content such as blogs, case studies, and whitepapers that positions Pattern as an industry leader.

Help maintain and grow the B2B email marketing database, and support campaigns built for lead generation and event promotion.

PR & Media Relations:

Collaborate with our external PR agency to ensure alignment with key messaging.

Assist in writing and submitting award applications and tracking media coverage.

What will I need to thrive in this role?

2+ years' experience in a relevant role, such as ecommerce, marketplaces, partnerships, technology, or a genuine, demonstrated interest in ecommerce and a strong desire to grow into it.

Comfort being externally‑facing: confident presenting, networking, and representing a brand in front of prospects and partners.

A proactive and organised mindset, with strong attention to detail and time management skills.

Strong verbal and written communication skills.

Familiarity with social

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📌 Marketing Coordinator – Nsw Development (Hybrid) (Sydney)
🏢 Frasers Property
📍 Sydney