Respiratory Care WA (RCWA), formerly Asthma WA, is a Perth-based not-for-profit organisation dedicated to improving respiratory health outcomes for Western Australians living with asthma and COPD. Our multidisciplinary team of nurses and scientists delivers clinical care, lung function testing, education, and support to the community. We are committed to a workplace built on accountability, quality, and continuous improvement.

We are currently seeking a Clinic Operations Lead (part-time, 0.8 FTE) to lead the administrative and operational functions of our clinics at our West Perth and Cockburn sites, and to serve as our organisation’s Privacy Officer. This is an opportunity for an experienced and driven leader who is keen to contribute to a purpose-led organisation.

As Clinic Operations Lead, you will lead our Clinical Coordinators and our Scheduling and Administration Officer, and report to the Manager, Health Services. You will ensure that referrals, scheduling, billing, facilities, and administrative systems run efficiently, meet legal and accreditation requirements, and support our clinical staff to deliver care to people with asthma, COPD, and other chronic respiratory conditions. As our Privacy Officer, you will lead RCWA’s compliance with the Privacy Act and related legislation, and you will identify and resolve privacy issues.

About the Role

Part time position (0.8 FTE)

Based at West Perth, with regular attendance at Cockburn

Current Working With Children Check and National Police Certificate required

Current driver’s licence and willingness to travel between sites required

Free on-site parking

Small, supportive, and collaborative team environment





Opportunity to work within a multidisciplinary respiratory care setting

Opportunity to lead and develop a clinic coordination and administration team

Autonomy and trust in your role

A workplace culture that values accountability and initiative

Opportunity to contribute to developing and improving clinic systems and processes

Key Responsibilities

Manage day-to-day clinic operations across all sites, including opening, closing, and coverage

Oversee referral intake, waitlist management, and patient scheduling in Best Practice

Maintain clinic schedules and lung function testing (PFT) clinic capacity in line with clinical priorities

Monitor did-not-attend (DNA) rates, waitlist times, and throughput, and recommend changes to improve access

Lead, roster, and supervise coordination, administration, and scheduling staff

Recruit, onboard, train, and review the performance of administrative staff in line with RCWA policy

Manage leave, coverage, and workload distribution for the coordination team, and address performance and conduct issues promptly

Oversee billing processes, including Medicare and and reconcile with Finance

Maintain compliance with the Privacy Act, Australian Privacy Principles, health records requirements, and WHS legislation

Contribute policies, procedures, and evidence to QIC accreditation





Act as RCWA’s Privacy Officer and the point of contact for privacy matters, enquiries, and complaints

Monitor and interpret the Privacy Act, the Australian Privacy Principles, and other relevant privacy and health records legislation, and advise the organisation on its obligations

Develop, maintain, and review privacy policies, procedures, and staff training

Manage privacy incidents and suspected data breaches, including assessment, containment, and notification where required

Identify privacy issues and risks, analyse their causes, and formulate practical solutions to resolve them

About You

To be successful in this role, you will demonstrate:

A minimum of 2 years’ experience managing a health practice or clinic

Proven people leadership experience, including rostering, supervision, and performance management

Working knowledge of clinic operations software, patient scheduling, and billing, preferably Best Practice

Demonstrated, current knowledge of the Privacy Act 1988, the Australian Privacy Principles, and other relevant privacy and health records legislation, and the ability to apply it in practice as an organisation’s Privacy Officer

A sound understanding of WHS obligations in an Australian health setting

An analytical mindset, with the ability to identify issues, analyse their causes, and formulate practical solutions to resolve them

Strong data and Excel skills

Excellent written and verbal communication, with sound judgment and the ability to manage competing priorities

Desirable Skills and Experience

Experience in a not-for-profit or funded community health environment.

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📌 Clinic Operations Lead (0.8 FTE) (Perth)
🏢 Respiratory Care WA
📍 Perth