The Duties:

Driving team performance through daily metrics, regular performance routines and continuous improvement

Making sure internal and external customers receive responsive, solution-focused service

Owning key customer service KPIs and leading root cause analysis when issues arise

Working with regional and national leaders, and with operations, logistics and commercial teams, to align service standards and outcomes

Building a culture of engagement, accountability and excellence across your team

Your Experience:

Experience as a customer service leader in a busy, fast paced setting

Experience working across Construction, manufacturing, Telecommunication or similar industries and having a good understanding of the operational dynamics.

Previous experience leading a team, with the ability to manage performance

The ability to motivate your team and build a positive team culture

Experience working in, and adapting to, a changing environment

Confidence using call centre and customer management systems, and working with daily performance data

On Offer:

A wide range of company & employee benefits

A great team culture and dynamic workplace

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📌 Customer Service Team Leader (Melbourne)
🏢 seek.com.au
📍 Melbourne