We are seeking a Customer Service & Takeaway Attendant to join the team at TROPIC PETROLEUM in Townsville, QLD. This is a casual position that offers flexibility whilst delivering exceptional service to our customers. In this role, you will be the friendly face of our operation, managing customer interactions and takeaway orders with professionalism and enthusiasm. You will play a vital part in ensuring every customer leaves satisfied and eager to return. Positions available at Ampol Garbutt, Ampol Pimlico & Ampol Roseneath.

What you'll be doing

Greeting customers with a warm and welcoming demeanor and attending to their needs promptly and courteously

Processing takeaway orders accurately and efficiently, ensuring customer specifications are met

Handling cash and card transactions with accuracy and maintaining proper record-keeping

Preparing and packaging takeaway items to the highest standards

Answering customer enquiries about products, services and menu options

Maintaining a clean and organised service area and front counter

Restocking supplies and ensuring product availability throughout your shift

Following health and safety guidelines, including food handling procedures where applicable

Assisting with stock rotation and identifying when items need replenishment

Building positive customer relationships and suggesting products or services to enhance their experience

What we're looking for

Previous experience in customer service, retail or hospitality environments is highly desirable

Strong communication skills with the ability to interact professionally with diverse customers

Work various shifts, mornings, afternoons,



evenings and graveyards

A friendly, positive attitude and genuine passion for delivering excellent customer service

Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously

Reliable and punctual with a adaptable approach to casual shift work

Basic numeracy skills and comfort handling cash and electronic payments

Willingness to learn and adapt to company procedures and systems

Good personal presentation and attention to hygiene and cleanliness standards

Experience with takeaway or food service operations would be a significant advantage

What we offer

At TROPIC PETROLEUM, we value our team members and are committed to creating a positive work environment. We offer competitive casual rates of pay and provide flexible shift arrangements to suit your lifestyle. You will receive on-the-job training to ensure you feel confident in your role, and we encourage ongoing professional development. Our workplace fosters a supportive team culture where your contributions are recognised and appreciated. We also provide staff discounts on selected products and services.

About us

TROPIC PETROLEUM is a well-established petroleum and convenience retail business serving the Townsville community. We pride ourselves on delivering quality service and competitive value to our customers. With a focus on customer satisfaction and operational excellence, TROPIC PETROLEUM has built a reputation as a trusted local provider. Our team is dedicated to maintaining high standards of service and creating a welcoming environment for all customers who visit our sites.

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📌 Customer Service & Takeaway Attendant (Townsville City)
🏢 Tropic Petroleum
📍 Townsville City