We have promoted our current Customer Service Officer to a management role and we therefore need a current go getter to be our Customer Service Officer at our Fyshwick store.
We are looking for friendly, approachable individual that prides themselves on providing excellent service and working as a team.
Key Responsibilities
About You
- Provide exceptional customer service by promptly addressing inquiries and requests.
- Handle customer orders, including processing, tracking, and ensuring on-time delivery.
- Collaborate with the sales team to provide accurate product information and pricing.
- Build and maintain strong customer relationships, ensuring customer satisfaction.
- Resolve customer complaints or issues in a timely and effective manner.
- Keep up-to-date with product knowledge and industry trends.
- Assist in maintaining accurate records of customer interactions and transactions.
- Support inventory management by monitoring stock levels and liaising with the warehouse team.
- Contribute to the achievement of sales targets and revenue goals.
Previous experience in a customer service role.
Desirable but not essential, experience and knowledge of plasterboard and other building products.
Strong communication skills, both written and verbal.
Proficiency in using Microsoft Office applications.
Excellent organizational and time-management skills.
A proactive and customer-oriented approach.
High attention to detail and accuracy.
Ability to maintain confidentiality and handle sensitive information.
Customer Service Officer - Fyshwick, ACT
Only those short listed will be contacted.
#J-18808-Ljbffr
📌 Customer Service - Fyshwick (Canberra)
🏢 DPO
📍 Canberra