Who Are we?

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions. At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

The Opportunity

As a Digital Automation Consultant, you will design and deliver end-to-end workflow and automation solutions for our customers. Working closely with our Sales and Pre‑Sales teams delivery, you will lead discovery, define solution architectures, and implement scalable digital solutions that deliver measurable business outcomes.

Key Responsibilities

- Lead discovery workshops to identify and shape automation opportunities
- Design and deliver end‑to‑end digital automation solutions, from requirements through to implementation and BAU handover
- Conduct implementations, configuration, training, and commissioning, with a focus on remote delivery capability where possible
- Manage professional services delivery, including utilisation and billing for consulting services
- Develop solution architectures, Statements of Work, and cost estimates
- Support pre‑sales activities, including RFx responses, client presentations, and solution demonstrations
- Deliver implementations, configuration, training, and commissioning of solutions
- Build solid, trusted relationships with customers and internal stakeholders

To be successful in this role:

Skills & Experience

- Document Management/Enterprise Content Management (ECM)



solutions
- Electronic Forms and Workflow solutions
- Systems integration across enterprise platforms
- Intelligent Capture Solutions (ABBYY FlexiCapture or similar is preferred)
- Robotic Process Automation (RPA)

You will also demonstrate:

- Excellent communication and stakeholder engagement skills
- Exposure to pre‑sales activities including demonstrations and solutioning
- General knowledge of AI technologies and current trends

What we give back to you?

- Paid Parental Leave
- Purchased Leave Scheme
- Participation in our RedE recognition program
- Free income protection cover
- Wellness program
- Novated leasing

Employment Type

Permanent

Who we are

Ricoh is a global technology company that has been transforming the way people work for more than 80 years. We empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth. We bring document management solutions, IT services, production print solutions, visual communications systems to customers to meet the challenges of digital workflows, data insights, flexible working, information security and sustainability. As a global company we care about people, our profession, our society, and our planet. We dedicate our winning spirit, innovation and teamwork to sharpen our customer centric focus, and we are committed to the highest standards of ethics and integrity. We believe in the power of collective imagination and ideas that drive change. We believe in always being a step ahead and going above and beyond for our customers to ensure they can lead more fulfilling lives. We are committed to a sustainable future for businesses within Australia and those making an impact on the broader spheres of our world.

📌 Digital Automation Consultant (Melbourne)
🏢 Ricoh Australia
📍 Melbourne