28 Oct
|
The High Companies
|
Brisbane
28 Oct
The High Companies
Brisbane
The High Companies is seeking an IT Service Desk Lead to manage day-to-day service desk operations and mentor the Service Desk Technician and Client Computing Analysts. You will ensure timely ticket handling, escalation, and problem solving while reporting on metrics and driving process improvements.
Responsibilities include leading incident, change, and asset management activities, coordinating with third-party providers, and maintaining service catalogs and technical documentation to improve
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📌 IT Service Desk Lead: Mentorship, SLAs & ITSM Excellence (Brisbane)
🏢 The High Companies
📍 Brisbane