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**Key Responsibilities**
+ Maintain operational resilience, regulatory compliance, and business continuity for the AU & NZ Services Cluster Technology team, optimizing technical resources and operational models to support the franchise effectively.
+ Provide critical technology support for the local Services business, ensuring seamless, high-availability operations across Payments, Liquidity, Trade, Investor Service, and Issuer Service by partnership with global technology teams.
+ Embed directly within AU & NZ product and operations teams to provide direct technical support for core business functions
+ Utilize specialized in-country technology expertise to manage, navigate,



and align Citi platforms with industry-specific technology changes within the complex, evolving market infrastructure and local
+ Apply local domain expertise to efficiently identify, address, and remediate region-specific risks, bottlenecks, and system dependencies in critical functions such as incident resolution, service delivery, and change management.
+ Ensure high service availability, operational resilience, and meet specific requirements of local clients and stakeholders.
+ Manage third-party technology vendors and outsourcing relationships to ensure strict compliance with company policies, local, and established service level agreements
+ Govern the scheme change management pipeline ensuring all application and infrastructure changes impacting payment rails are thoroughly reviewed, risk-assessed, and submitted for formal scheme approval.
+ Manage technical relationships and operational service oversight for clearing partner banks ensuring optimal connectivity and SLA compliance.

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📌 Data & Analytics Technical Ba: Ai-Enabled & Regulated (Sydney)
🏢 MetLife
📍 Sydney