Job Type: Full-time

Remote: Hybrid

Job DescriptionCustomer Service RepresentativeReady to take your customer service career to the next level?Join a growing organisation within the private health insurance sector and become part of a supportive team where you'll receive extensive training, ongoing development and genuine opportunities to progress.This permanent, full-time Sydney role offers a $75,000 salary package + potential annual bonus, along with hybrid working flexibility after training.About the Role:As a Customer Service Representative, you'll be the first point of contact for current and existing customers, providing friendly, ----knowledgeable support across phone and email.You'll build relationships, solve problems and help customers find the right solutions, all while developing valuable experience within the health insurance industry.What You'll Be Doing:Deliver exceptional customer service via phone and emailBuild rapport and understand individual customer needsProvide clear and accurate information about products and servicesResolve enquiries and identify opportunities to improve customer experiencesMaintain accurate customer records across multiple systemsWork collaboratively within a supportive,



high-performing teamAbout You:You'll be a confident communicator who genuinely enjoys helping people and solving problems.Ideally, you'll bring:Previous customer service, contact centre, banking, insurance, superannuation or similar experienceStrong verbal and written communication skillsA confident and engaging phone mannerExcellent problem-solving skills and attention to detailConfidence navigating multiple systemsA positive, resilient attitude and eagerness to learnWhat's in it for You?$75,000 salary package + potential annual bonusHybrid working flexibility after trainingStructured onboarding and comprehensive trainingOngoing coaching and professional developmentSupportive and collaborative team cultureGenuine long-term career progressionOpportunity to build specialist experience within private health insuranceLooking for more than just your next customer service role? This could be the opportunity to build a long-term career within a growing organisation. Apply today!At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.

📌 Member Services Specialist (Sydney)
🏢 Frog Recruitment
📍 Sydney