Job Description

- Purposeful work making an impact in the local community

- Established domestic violence and homelessness organisation

- 21 hour per week part time permanent role, salary sacrificing options

About the organisation

Warlga Ngurra Incorporated is an Aboriginal focused Specialist Homelessness Service that responds to women, with or without children, who are homeless or at risk of becoming homeless due to domestic and family violence. Their services include emergency accommodation, court support, parenting and children’s programs, outreach support, advocacy, housing support, case management and referrals.

The team at Warlga Ngurra are passionate about providing culturally safe, trauma-informed support that empowers women to rebuild their lives. Through innovative and responsive services, we work to address the impacts of homelessness and violence while creating opportunities for long-term safety, stability, and wellbeing.

About the role

As the Intake Officer at Warlga Ngurra, you will be one of the first points of contact for women seeking support. Your role will be essential in ensuring incoming client requests are assessed efficiently and directed to the appropriate services within the organisation.

Key Responsibilities will include:

- Conducting initial client assessments via phone, video conference, and face-to-face using the Department of Communities and Justice (DCJ) Client Information Management System.

- Coordinating and responding to client enquiries via intake emails and voicemails in a timely and professional manner.

- Preparing clear,



written reports based on initial assessments and supporting documentation for internal allocation.

- Maintaining accurate client records and supporting data entry requirements while ensuring confidentiality and adherence to Warlga Ngurra policies.

About you

To be successful in this role, you will be a compassionate and organised professional who thrives in a fast-paced setting. You are confident managing competing priorities, comfortable interacting with a diverse range of clients, and committed to promoting safety, respect, and support in all interactions.

The skills and experience we are seeking include:

- Certificate III or IV in Community Services (desirable)

- Experience in administration and/or intake coordination, preferably in the community or not-for-profit sector

- Excellent customer service skills and a friendly, professional demeanour

- High proficiency with Microsoft Office Systems

- Strong written and verbal communication skills

- Ability to work both independently and collaboratively within a team

- Understanding of confidentiality and ethical conduct in client services

This role requires a robust understanding of First Nations peoples,



cultures and society, and the issues which impact them, with a commitment to culturally safe practice. The successful applicant will be comfortable working in a sensitive environment, maintaining professional boundaries, and ensuring all client interactions are handled with respect, confidentiality and care.

This is a targeted role specifically aimed for Aboriginal candidates however Aboriginality is not a genuine occupational qualification criteria for this role.

This position is designated for a female under Section 31 of the Anti-Discrimination Act 1977 (NSW).

You are required to hold a current driver’s license and Working with Children Clearance and a National Police Check as part of your employment.

How to apply

To learn more about key responsibilities, company culture, and associated benefits of this opportunity, please contact Chelsea Farrar on (02) 4927 2027 or email [email protected]. We look forward to reviewing your application, including covering letter.

To submit your application, please click ‘apply for this job’.

At peoplefusion we don’t just accept diversity and inclusion - we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application please don’t hesitate to contact us.

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