EL1 Assistant Director, Service Delivery - Sydney

EL1 Assistant Director, Service Delivery

Reasons to Apply - At a Glance

Australian Citizenship is required.
· An opportunity to lead a specialist team supporting participant safeguarding and risk response.
· Contribute to meaningful service delivery outcomes within a major Federal Government agency.
· Join a growing Federal Government agency with a strong focus on operational excellence and career development.
· Enjoy flexibility and stability with a hybrid working model, competitive daily rate, and potential for extension or permanency.

Your New Company
This Federal Government agency delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and supporting participants to achieve their goals. This opportunity sits within a specialist safeguarding function focused on strengthening the agency's response to participant risk and delivering consistent, participant-centred outcomes.

Your New Role
You will be responsible for:
· Lead a high-performing safeguarding team, overseeing workflow, capacity, performance and the prioritisation of advice and risk assessment requests.
· Provide strategic advice and guidance on complex safeguarding matters, emerging participant risks and sensitive or high-risk cases.
· Build robust relationships across operational teams, senior executives and key stakeholders, escalating critical issues and providing clear, considered advice where required.
· Use data, reporting and management insights to monitor performance, identify emerging risks and support informed decision-making.
· Lead continuous improvement across safeguarding operations, including strengthening guidance, procedures,



governance frameworks and overall organisational capability.

What You Will Need to Succeed
The successful applicant will demonstrate:
· Strong leadership experience delivering complex operational or service delivery outcomes, including workforce planning, workflow allocation, performance management and prioritisation.
· Proven ability to provide direction and exercise sound judgement across complex, sensitive or high-risk matters, working independently to drive outcomes.
· Strong stakeholder engagement, influencing and negotiation skills, with experience working effectively across operational, senior management and executive levels.
· Demonstrated experience leading continuous improvement, business improvement or organisational change within complex environments.
· Excellent written and analytical capability, with experience using data and reporting to monitor performance, identify improvement opportunities and prepare strategic advice, guidance and executive-level materials.

The Logistics
· Contract initially through until December 31st, 2027
· Hybrid working arrangement.
· Daily rate of $602.55 per day + super.
· Opportunities in Wollongong, Parramatta.
· Australian Citizenship is required.

What You'll Get in Return
· An opportunity to progress your career with a large Federal Government agency.
· Work-from-home flexibility.
· A positive and open working culture.
· Weekly pay cycle.
· Online timesheet submission and approval.
· Nominated superannuation fund.

What You Need to Do Now
If this role sounds like something you'd be interested in pursuing, click 'Apply Now' or forward your current CV to [email protected]. Please include a short summary outlining your suitability for the role.

📌 Assistant Director - Service delivery (Parramatta)
🏢 Hays
📍 Parramatta