Provide essential administration and customer service support in a busy team.

Your new company
Our client is a leading Queensland Government organisation responsible for delivering and maintaining critical infrastructure and facilities across the state. Known for its commitment to service excellence, safety and community outcomes, they offer a cooperative and inclusive workplace culture where employees are valued and supported.

Your new role
Commencing in November 2026, this six-month contract will see you working within the Work Order Management (WOM) and Job Card space, supporting the efficient delivery of operational services.

Your responsibilities will include:

- Providing a high standard of customer service to internal and external stakeholders.
- Coordinating travel bookings including flights, accommodation, car hire, ferries and charter services.
- Managing incoming and outgoing correspondence, emails and phone enquiries.
- Maintaining accurate records and updating information systems including Ellipse and Microsoft Office.
- Assisting with job card administration and reporting requirements.
- Developing and maintaining procedures, registers and operational documentation.
- Supporting financial administration activities and general administrative functions.
- Collaborating with suppliers, customers and internal teams to ensure timely service delivery.




- Contributing positively to team culture while meeting performance and service delivery expectations.

What you'll need to succeed

To be successful in this role, you will demonstrate:

- Previous administration, customer service or office support experience.
- Strong Microsoft Office skills, particularly advanced or intermediate Excel capability.
- Excellent communication and stakeholder engagement skills.
- High attention to detail and accuracy when maintaining records and preparing documentation.
- The ability to manage competing priorities in a fast-paced environment.
- Previous experience in financial administration will be highly regarded.
- Experience using ERP systems such as Ellipse will be advantageous.
- A current unrestricted driver's licence.

What you'll get in return

- Six-month contract from 2 November 2026 to 2 April 2027.
- Opportunity to gain valuable Queensland Government experience.
- Collaborative and supportive team culture.
- Diverse and engaging workload with exposure to multiple business functions.
- The chance to contribute to essential infrastructure and community services.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call Stacey now on 07 4417 1139.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

📌 Business Support Officer (Townsville)
🏢 Hays
📍 Townsville