Liberty Community Connect is seeking an experienced Quality & Compliance Lead to oversee our quality management, risk, governance, accreditation and regulatory compliance frameworks. As a key member of the Senior Leadership Team, you will drive continuous improvement, support audit readiness, strengthen organisational systems and provide strategic advice to ensure safe, high-quality and accountable service delivery. This is an chance to make a meaningful impact across a community-focused organisation.

The Quality & Compliance Lead plays a key role in the development and implementation of a comprehensive Quality Framework including accreditation along with other standards relevant to support high quality, safe and effective service delivery. In addition, the role will significantly contribute to the organisation's approach and management of risk and governance, including assisting with the development of the Risk Management Framework and Governance & Compliance Framework. The Quality & Compliance Lead will also have an obligation to ensure compliance with a range of relevant legislative and regulatory frameworks, and to ensure that Senior Leadership Team are provided with appropriate resources, knowledge, information and support to carry out their duties effectively.

- Relevant tertiary qualifications and/or demonstrated experience in quality management, governance, risk management,



compliance or other related fields
- Proven track record in implementing and managing quality, risk and governance principles and practice standards
- An ability to train and educate employees across all levels in the requirements within the organisation in the requirements of Quality Management systems and/or Risk & Governance systems
- Demonstrated skills in policy and procedure review and development
- Be highly articulate and possess exemplary critical thinking and communication skills, including the ability to analyse, summarise information into a digestible format and effectively present it in high level reports, briefs and educational materials to individuals and groups
- Relevant certificate/qualifications in administration and/or demonstrated equivalent experience
- Expertise and competency sufficient to undertake the range of duties required
- Demonstrated high level of skills in customer service (where applicable)
- Communication and literacy – both oral and written
- Computers – Microsoft Office, Excel, Publisher, Word and the ability to quickly learn specific programs of the organisation, Elmo, AlayaCare
- National Police Check
- NDIS screening
- Driver's license in the state of residency
- Reliable comprehensively insured and registered vehicle

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📌 Quality & Compliance Lead (City of Gold Coast)
🏢 Liberty Community Connect
📍 City of Gold Coast