- Canberra
- Applications close 4 November
- The salary range for this role is $72,556 - $78,682

About the Department

The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government’s economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:

- Growing innovative & competitive businesses, industries and regions
- Investing in science and technology
- Strengthening the resources sector.

The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people’s lives whilst contributing to improved outcomes for Australia and our people.

If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia’s future.

Please see the APSC’s APS Employee Value Proposition for more information on the benefits and value of employment within the APS.

About the team

Questacon – The National Science and Technology Centre in Canberra is a division of the Department of Industry, Science and Resources. Questacon is known for creating fun and interactive experiences with science and technology.

The Questacon Shop provides an opportunity for our visitors and customers to take their experience home and keep on experimenting!

The opportunity

The Retail Customer Service Officer works under general supervision to support the daily operation of the Questacon Shop and provide a high standard of customer service.

The position supports customers and school groups, processes online orders, maintains shop presentation and product availability, and assists with day-to-day retail operations. The role also provides procedural guidance and on-the-job support to APS2 Retail Assistants.

Our ideal candidate

- Have demonstrated experience in a rapid-paced retail or customer service environment.
- Deliver friendly,



knowledgeable and engaging customer service.
- Demonstrate strong communication, organisation and attention to detail.
- Be able to manage competing priorities and use sound judgement within established procedures.
- Work effectively as part of a team and be confident supporting and guiding other team members.

What you will do

- Provide knowledgeable and engaging customer service, including responding to enquiries, providing product recommendations and processing transactions.
- Support school-group shopping sessions and liaise with teachers and the Visitor Experience team.
- Process, pick, pack and dispatch online orders and complete Click & Collect handovers.
- Support the merchandising and presentation of the shop, including product displays, signage and window displays.
- Maintain product availability on the shop floor and coordinate replenishment requirements with the Stock In team.
- Support daily shop operations, including opening and closing, point-of-sale and cash-reconciliation processes.
- Provide procedural guidance, induction support and on-the-job training to APS2 Retail Assistants.
- Participate in stocktake activities and support broader retail activities during busy periods.
- Follow relevant retail procedures, cash-handling controls, WHS requirements and safe work practices.

Eligibility

Prior to commencing the successful applicant will be required to:

- Undergo a ‘Working with Children’ Police Check;
- Obtain or hold a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011.

To be eligible for employment in the APS and the department, candidates must be Australian Citizens.





Positions require a Baseline security clearance and successful candidates will be required to obtain and maintain a clearance at this level.

Notes

A merit pool may be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette.

This position is a place-based role at the Questacon Centre. This is a full-time Monday to Friday position working 37.5 hours per week. You may be required to work evenings, weekends and public holidays based on operational requirements. Please reach out to the contact officer to discuss this further.

Application information

Your application must not contain any classified or sensitive information. This includes in your application responses, CV and any other documents. The selection panel may not consider applications containing classified information.

Please provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position. Your pitch can contain no more than 750 words and should align to the key duties listed above.

You may use AI tools to support your application. However, all content must be accurate, authentic, and reflect your own capability in line with APS merit principles. For further guidance, please refer to the APSC’s Principles for candidate use of AI in recruitment.

Please complete your application online and provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format).

Accessible application documentation is available in other formats on request. Please contact *************************** or (************* if you require assistance with your application.

Please refer to our Applying for a position information for additional information on how to apply.

Contact Information

For more information regarding this opportunity, please contact Jack Pagett on ************ or via email on ****************************

📌 Retail Customer Service Officer, APS Level 3, Questacon (Harman)
🏢 Department of Industry, Science and Resources
📍 Harman