The Australian Communications and Media Authority (ACMA) is an independent Commonwealth statutory authority responsible for the regulation of broadcasting, radiocommunications, telecommunications and some online content.

This work underpins our vision for a connected, informed and entertained Australia.

Who we are

The Digital and Technology Services Branch provides leadership in the design, development and operation of digital and technology services for the ACMA and its stakeholders. The Branch works in a partnership model with all ACMA divisions to ensure their unique technology requirements are fit for purpose. The Branch provides a full service model that incorporates all Digital and Technology functions. This includes ICT security, first contact customer service for the public and internal customers, information management and digital literacy, maintains ICT system availability and operations, project management and governance services. The Branch provides architectural approval and authorisation to operate over the systems used by the ACMA and supports the responsible deployment of Artificial Intelligence (AI) across the agency.

Digital and Technology Services Branch is part of the Corporate and Research Division which partners with business areas across the ACMA, to provide enterprise wide enabling services and strategic advice. The Division facilitates this through the delivery of key corporate functions including financial management, property services, security, procurement advice, performance reporting, research and data, digital and technology services, human resources, communications, and governance services.

The eSafety Commissioner (eSafety) is Australia’s independent regulator for online safety and whilst functionally separate to the ACMA, the ACMA provides a range of corporate and ICT support services for eSafety under a Service Level Agreement.

About the role

As the ACMA’s Chief Information and Digital Officer (CIDO), you will lead the technology, digital and cyber security capabilities that enable effective regulation of Australia’s media and communications sectors. This is a significant opportunity to shape how the ACMA uses technology, data and AI to improve services, strengthen regulatory and corporate functions,



and respond to emerging cyber and information risks.

As a member of the Corporate and Research Division leadership team and Executive Manager of the Digital and Technology Services Branch, you will drive enterprise-wide digital transformation and cultural change. You will oversee the delivery of secure, reliable and contemporary services for ACMA staff and external stakeholders.

You will serve as the agency’s Chief Information Officer, Chief Information Security Officer and AI Accountable Official, with responsibility for technology strategy, cyber security, digital services, enterprise architecture and the responsible adoption of AI.

Beyond leading the technology function, you will contribute to enterprise-wide decision-making and strategic stewardship. You will ensure technology investments are aligned with organisational priorities and deliver secure, sustainable and measurable outcomes. You will balance operational performance with long-term strategic direction, including leading the ACMA’s Digital Strategy and Roadmap. You will anticipate emerging risks and opportunities, guide major investment decisions, and foster innovation, resilience and continuous improvement.

Working closely with the agency’s Chief Data Officer and senior leaders across the ACMA, you will ensure technology, digital solutions and data work together to support regulatory outcomes, service delivery and the agency’s future capability.

The key duties of the position include:

- Set the ACMA’s technology direction by leading enterprise strategy, architecture, investment priorities and the Digital Strategy and Roadmap.
- Align technology with organisational priorities so that digital capability supports effective regulation, improved services and future readiness.
- Strengthen governance and investment discipline through clear strategies, principles,



prioritisation and decision-making for ICT and digital services, projects and programs.
- Deliver secure, reliable and customer-focused services, with accountability for performance, resilience, service quality and continuous improvement.
- Lead cyber security and organisational resilience by overseeing strategy, governance, assurance and coordinated responses to emerging threats.
- Drive technology-enabled transformation, using digital solutions, data and innovation to improve capability, services and outcomes.
- Oversee key whole-of-government obligations, including ICT security, AI, information and data governance, coordinated ICT procurement and sourcing, and related compliance activities.
- Build enduring leadership and capability by developing people, strengthening workforce resilience and fostering an inclusive, high-performing and service-oriented culture.
- Represent the ACMA and influence strategic outcomes by building trusted relationships across government, industry and partner agencies and contributing to cross-government technology, cyber security and digital agendas.

The position is offered on a full-time basis.

Eligibility

To be eligible for employment with ACMA, applicants must be Australian citizens.

The successful candidate will also be required to obtain and maintain a Negative Vetting 2 security clearance. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.

Notes

Suitable candidates may be placed in a merit pool from this selection process and may be used to fill similar vacancies.

Getting to know the Australian Communications and Media Authority

ACMA is Australia’s regulator for broadcasting, some online content, radiocommunications and telecommunications. We work with industry and government, locally and internationally, so that Australians can enjoy the best and most cutting-edge media and communications services in a fair, responsible, safe and productive way. The ACMA provides a supportive and respectful work environment that values the diversity of our employees. Our three main offices are in Canberra, Melbourne and Sydney. Visit acma.gov.au for more information on joining our team.

📌 Chief Information and Digital Officer (Melbourne)
🏢 Australian Communications and Media Authority
📍 Melbourne