Unique Homestyle Foods is seeking a dedicated and experienced Customer Service Team Leader to join our fast-paced environment. In this role you will be responsible for leading and supporting our team, ensuring excellent customer service to both internal and external stakeholders. Often this is the first point of contact for our customers and consumers, and we take pride on ensuring that every interaction is a courteous, informed and positive experience.
Key responsibilities
- Leading, coaching and supporting team members to achieve their goals and deliver excellent customer service
- Accurately processing customer orders and resolving any issues in a timely manner
- Liaising with other internal departments to ensure orders, credits and deliveries are carried out efficiently and professionally
- Investigating and processing credits
- Maintaining a strong knowledge and understanding of product range and categories
- Providing product recommendations and upselling opportunities
- Managing daily operations, including stock, resources and workflow
- Making friendly cold calls to potential customers in food industry
- Supporting other departments to ensure systems are maintained
- Engaging in sales campaigns
About you
- Proven experience in a customer service or team leader role, preferably in the food industry
- Strong leadership and team management skills
- Excellent verbal and written communication skills
- Previous customer service experience in food industry
- Highly accurate and proficient data entry skills
- Exceptional time management and attention to detail abilities
- Confident on the phone and comfortable making occasional cold calls
- Ability to learn new product ranges and features
- Ability to work in a fast-paced environment
- Solid problem-solving skills
📌 Customer Service Team Leader (Dudley Park)
🏢 Unique Homestyle Foods
📍 Dudley Park
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