About Us

allcare is one of the leading in-home aged care service providers in the Illawarra. We are passionate about providing cost-effective, flexible, and high quality services to our clients, allowing them to age comfortably in their own homes and familiar surroundings. With a focus on client-centred and evidence-based approaches, we embrace challenges and always come from "a place of yes!"

What are we looking for?

We pride ourselves on upholding a high quality of client services at all times, focusing on ensuring our clients in the aged care and disability services sectors thrive within their own homes and in their community.

The Administration Officer plays an essential part in delivering on our mission by:

- Triaging and resolving queries received from clients, support teams and our employees as one of our first points of contact with the business;
- Receiving incoming telephone calls and emails, and responding to enquiries in a timely manner;
- General administration duties such as data entry, coordinating mail, document management, and record keeping;
- Project based work to assist in day to day running of the office; and
- Supporting company events as required.

This is a full-time, office based role managing high volume inbound calls via telephone and email. Working as part of a team of Administration Officers, on a consistent roster covering core client hours (between 8.00 am and 5.00 pm).

The successful candidate will:

- Be passionate about making a difference for people living independently in their own homes, with a positive, can-do attitude;
- Demonstrate a professional, empathetic and courteous phone manner, with the ability to support clients who may find it difficult to clearly articulate their needs from time to time;
- Have a strong focus on customer service, with the ability to build rapport, listen actively and respond to client enquiries with care and professionalism;
- Demonstrate sound judgement and a practical,



common-sense approach when responding to enquiries, complaints and unexpected situations, recognising when to resolve matters independently and when escalation is required;
- Have strong attention to detail, with the ability to accurately maintain client records, follow processes and ensure information is communicated effectively
- Have well-developed digital literacy, including experience with client databases and Microsoft suite;
- Be skilled in problem-solving, triaging calls and emails, and managing multiple tasks efficiently in a fast-paced environment;
- Bring a positive and supportive approach to the workplace, contributing to a team culture that is collaborative, caring, respectful and enjoyable;
- Be a motivated team player focused on delivering exceptional client experiences and supporting colleagues to achieve shared outcomes

Experience in a similar contact centre style role is advantageous.

We also require the following:

- Minimum two doses of COVID-19 vaccination and an annual flu vaccination;
- National Police History check; and
- Valid Right to Work status in Australia.

Our team members enjoy benefits such as:

- a consistent Monday-to-Friday schedule;
- genuinely making a positive difference in the lives of our clients;
- access to our Thrive Care Group advantages including Flare (discounts platform), EAP and free P4 Movement Fitness Membership;
- access to learning and development programs;
- employee referral program.

allcare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive to create an equal employment environment where everyone from any background can be themselves.

Our Recruitment team and Hiring Managers kindly request no unsolicited resumes from recruitment agencies. allcare is not responsible for any fees related to unsolicited resumes.

Part of the Thrive Care Group brands - delivering personalised care across aged care and disability services to help every person thrive. One Purpose, Specialised Brands.

📌 Administration Officer (New South Wales)
🏢 ACHSG Pty
📍 New South Wales