Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels including PARKROYAL Parramatta, conveniently located in the epicenter of Parramatta's busy eat street. Featuring 286 guest accommodation rooms, 13 meeting spaces, Table 30, BAR30 & Bistro, PARKROYAL Parramatta is the best choice among Parramatta's hotels.
Pan Pacific Hotels Group is proud to be the first hospitality group in Oceania to be awarded the Global Sustainable Tourism Council (GSTC) certification for all six of our Australian properties! This is a significant achievement that demonstrates our unwavering commitment to sustainability and responsible tourism.
We are seeking a full time Guest Service Manager to join our enthusiastic team. This is a excellent opportunity to work within a strong team to develop your career in a supportive, fun and customer focused environment.
Attractive salary package
Hotel discounts through our global alliance program Discovery
50% off food and 50% off beverages at the hotel's Restaurant and Bar
Discounted accommodation across worldwide Pan Pacific Hotels Group properties
Ongoing learning and development through our learning experience platform
Complimentary meal whilst on shift
Health and Wellbeing - Employee Assistance Program & access to discounted BUPA health cover (offered at a special rate and not part of the standard package)
Reward and Recognition Program
The successful candidate:
As the Guest Service Manager, you will be responsible for the overall care, hospitality and service given to our guests throughout their stay. Your role includes but is not limited to:
Ensuring the smooth daily operation and coordination of the Front Office department to maximize revenue and occupancy
Supporting and managing of Guest Service Agents
Effectively communicating with all other departments including maintaining the daily reports, and leading the operation briefings for the team
Ensuring a memorable experience for all guests, making everyone feel welcomed and valued
Bring energy and a "can do" attitude to the Lobby and team
Driving WHS within the hotel, including first aid, and Fire Warden duties.
Ideally you will have:
Availability to work a 7 day rotating roster including weekends and public holidays
Demonstrated experience with Opera (training provided)
Experience in a similar role will be advantageous
Strong communication and listening skills
The ability to build rapport with team members and guests
Aguest service focus andenjoy leading a team
A Responsible Service of Alcohol certificate (essential)
Everything we do at PARKROYAL Hotels & Resorts - what guests can see, and can't is the service of our people. We are an equal opportunity employer and because we want you to feel empowered to realize your full potential, we find joy in ensuring that the best in us, brings out the best in you.
*Please note only successful candidates will be contacted.