Regulatory Services Adviser and Office Coordinator

Join a team that supports aviation safety while helping our Cairns office run smoothly and efficiently.

As a Regulatory Service Adviser / Office Coordinator, you will play a key role in delivering high-quality regulatory services and coordinating day-to-day office operations. Based in our Cairns CBD office, this full-time role works Monday to Friday, 8:30 am to 4:30 pm.

The role

You will process regulatory activities, applications and approvals, while providing responsive support to internal and external stakeholders. At the same time, you will help ensure the office operates effectively by coordinating facilities, resources and workplace services.

This is a varied role for someone who enjoys balancing detail-focused work with practical problem-solving and stakeholder engagement. You'll work closely with colleagues, contractors and service providers to deliver productive services and support positive regulatory outcomes.

In this role, you will:

- Process regulatory activities, applications and approvals accurately and efficiently.
- Provide high-quality regulatory and administrative support.
- Maintain accurate records and regulatory systems.
- Contribute to consistent and timely regulatory outcomes.
- Coordinate office facilities, equipment, IT assets and workplace resources.
- Liaise with contractors, service providers and building management.
- Identify opportunities to improve processes and service delivery.
- Contribute to a safe, respectful and collaborative workplace.

About you

You are organised, adaptable and customer-focused. You enjoy working in a fast-paced environment, managing a variety of tasks and building positive working relationships with others.

You will bring:

- Strong organisational skills and the ability to manage competing priorities effectively.
- Sound judgement and the ability to interpret legislation and apply policies, procedures and business processes.
- Excellent communication skills and a commitment to customer service.




- The ability to build productive relationships with a diverse range of stakeholders.
- Strong attention to detail and a commitment to maintaining accurate records.
- A proactive approach to identifying solutions and improving the way work is done.
- Experience in coordinating office operations, resources or services.
- An understanding of, and respect for, the diverse histories, cultures and experiences of First Nations peoples and other cultural groups.
- A commitment to CASA's values and creating a safe, respectful and inclusive workplace.

Qualifications, licences and experience

Mandatory

- Customer service and/or office administration experience relevant to the position and operating environment.
- Experience in stakeholder engagement and management relevant to the position and operating environment.
- Understanding of financial management concepts (forecasting and budget monitoring).

Eligibility requirements

Employment with CASA is subject to conditions prescribed within the Civil Aviation Act 1988(the Act) and the CASA Enterprise Agreement. The following eligibility requirements apply to this position:

- At a minimum, prospective CASA employees must undergo pre-employment screening and must be willing to provide the required information to successfully undergo a police record check.
- The position's occupant must be an Australian citizen with the ability to obtain and maintain the required level of security clearance.

For further information, please contact: Bianca Stuart-Toy | +61 8 9366 2874 | ***************@casa.gov.au.

Affirmative Measures





This vacancy is being advertised concurrently under a general and an affirmative measure recruitment process.

Affirmative measures is only available to Aboriginal and/or Torres Strait people or people living with a disability, evidence will be requested if your application progresses under an affirmative measures process.

About us

The Civil Aviation Safety Authority's (CASA) primary function is to conduct the safety regulation of civil air operations in Australia, Australian civil airspace and the operation civil air operations in Australia, Australian civil airspace and the operation of Australian aircraft overseas.

CASA is committed to having a flexible and inclusive workplace and recognises and values the diversity of the wider Australian community.

We encourage and welcome applications from people with Disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ people, people from culturally and linguistically diverse backgrounds and mature age people.

Culture and benefits

We value our people. CASA values social and cultural diversity and is committed to a safe workplace. We are committed to the attraction, recruitment and retention of Indigenous Australians and encourage applications from Aboriginal and Torres Strait Islander peoples.

CASA is committed to attaining and retaining the highest quality of skilled professionals and providing a desirable work environment in which they can maximise their talent and potential. We provide rewarding careers, promote work-life balance and support skilled and personal development.

For full details and information on the role please visit the Careers | Civil Aviation Safety Authority (casa.gov.au). Applications for all CASA vacancies must be submitted through the CASA e-Recruitment portal.

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📌 Regulatory Services Adviser and Office Coordinator (Cairns North)
🏢 UM Holdings
📍 Cairns North