A leading operator of a world-famous hospitality brand is seeking a senior operations leader to take charge of a HUGE market. Roles like this do not come up often! Reporting to the COO you'll be the person who turns the group's growth plans into daily performance across a $250 million portfolio. Your team is 9 Area Managers, and your job is to make them better. You'll set clear priorities, hold the field to account for sales and profit, and make sure every restaurant delivers a consistently excellent guest experience while working to the company's operating standards. Key responsibilities

Own the market budget and plan, and be accountable for revenue, same-store growth, profit contribution, and labour and product costs Spot opportunities for new sites, refurbishments, marketing activity and local growth, and bring well-argued recommendations to the COO Keep a close eye on competitors and the wider market, and adjust the plan quickly when conditions change Translate group and franchisor priorities into clear, practical direction for the field Lift service quality, order accuracy and guest satisfaction scores across every restaurant Make sure escalated complaints are resolved properly and quickly,



and use the trends to drive improvement Keep local council and food safety inspections to a high standard, and close out any actions promptly Coach, challenge and develop your Area Managers, and measure them against clear performance goals Build a strong bench of future restaurant and area leaders, with development plans and succession pathways that work Lead honest performance conversations and act early when results or behaviours fall short About you

A senior operations or commercial leader with a proven record of delivering sales, profit and people results across many sites Experience leading other multi-site leaders, with the credibility to coach experienced operators Strong financial acumen, comfortable interpreting P&L; data and making decisions from it A strategic thinker who can also solve practical problems at pace A team-oriented communicator who builds trust with executives, franchisor teams and restaurant crews alike A tertiary qualification in business, marketing or finance is preferred, and an MBA would be well regarded Hands-on field leadership with significant time travelling across the market, wearing the company uniform on site visits, and working across the trading week, including nights, weekends and public holidays

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📌 Senior Operations Manager (Haymarket)
🏢 Mars Recruitment
📍 Haymarket