The Opportunity

We are looking for a detail orientated and customer-focused Inventory & Customer Care Coordinator to support our Retail, Ecommerce and Wholesale channels across Australia and New Zealand.

This is a varied role combining inventory management, customer care, Ecommerce operations and Wholesale support, working closely with our local teams and Swatch HQ in Switzerland.

- Manage Swatch and Flik Flak inventory across Retail, Ecommerce, Wholesale and Logistics
- Coordinate stock orders, replenishment, allocations and store transfers
- Support new product launches, product setup, pricing and stock availability
- Monitor best sellers, slow-moving and discontinued inventory and recommend actions
- Deliver exceptional customer care to Australian and New Zealand customers via phone and email
- Manage customer returns, warranties, replacements and accessory requests
- Support Ecommerce operations, including backorders, personalised orders and delivery queries
- Manage the Swatch and Flik Flak product range for our Wholesale distribution

About You

You are organised, commercially minded and thrive in a fast-paced environment.



You have excellent attention to detail and enjoy taking ownership of your work while working collaboratively with others.

- 1–2 years' experience in business, sales analysis, retail, customer service
- Advanced Excel and general computer skills, with SAP experience highly regarded
- Excellent organisation, communication and time-management skills
- Strong numerical and analytical ability
- A proactive, positive and solutions-focused approach
- The ability to work autonomously and manage multiple priorities

- A tertiary qualification in Business or a related discipline is advantageous

Why Swatch?

This is a fantastic opportunity to join a globally recognised brand and build your experience within one of the world’s most iconic watch companies. Working alongside an established local team and our international network, you’ll play an important role in delivering exceptional customer experiences and supporting a energetic and evolving business.

If you’re energetic, detail-oriented and enjoy variety, collaboration and taking ownership, we’d love to hear from you.

📌 Inventory & Customer Care Co-ordinator (Richmond)
🏢 The Swatch Group Australia
📍 Richmond