Job Description N About Our Organisation N n We are a leader within the kitchen industry, with well-known, high-quality brands such as Kinsman and Freedom kitchens and wardrobes, both heavily associated with the popular show, “The Block”. Proudly, we are Australian owned and manufactured, with a reputation for delivering to Australian standards and excellence, driven by a superior quality of products, exceptional service and flexible on-trend design solutions for today’s lifestyle needs. N n About The Role N n We are a quick paced,high volume after sales customer service department. The Customer Service Officer will handle complaints and disputes around a customer’s kitchen or wardrobe completion. This role is critical to our brands success and is often the pivotal moment to transforming a customer experience into one that is positive. N n This role requires an individual that is customer centric, has a high attention to detail and superior problem-solving skills. Due to the nature of this role, it is critical that the successful applicant is confident, proactive, empathetic and resilient when handling negative feedback from customers. N n n Review casesthat arise from customers and other external sources. N Manage customer complaints efficiently and effectively. N Manage inbound and outbound communications with internal and external customers. N Collaborate with various internal departments to identify new initiatives, corrective actions and areas of improvement.



N Contribute to the priorities of a team and effectively manage individual caseload. N n n WhatMakes You Perfect For The Role N n n Demonstratedexperience resolving customer enquiries and complaints predominantly in a call centre or service centre environment. N Experience in delivering exceptional customer experience. N Enjoy problem solving and finding solutions. N Resilience in a high-paced environment. N Well-developed verbal and written communication skills. N Strong time-management skills. N Empathetic approach when dealing with customer complaints. N Ability to read kitchenor building plans in desirable but not essential. N n What We Will Offer You? N n N A job with variety within a friendly team N The opportunity to joina market leader N Experience and coachingfrom established leaders in our industry N Access to employee benefits N Staff Social Events N Charity Participation N n n This is a terrific opportunity to join a well-established customer service team. Don’t miss out, apply now! N n We are committed to fostering an inclusive and diverse workplace where everyone feels respected, valued, and supported. We welcome applications from people of all backgrounds, experiences, and abilities. N n By applying for roles with us, you are consenting to complete relevant background checks and that you have the appropriate working rights to be employed in Australia. N

📌 Customer Service Officer (Sydney)
🏢 Kitchen Group
📍 Sydney