Job DescriptionMake a meaningful impact in a fast-paced customer service environment supporting maintenance services. NYour recent company n Hays are partnering with a Queensland Government organisation to recruit an experienced Maintenance Support Officer for an immediate temporary opportunity based in Maryborough. This role sits within a high-performing Maintenance Response Centre, providing critical support to a diverse range of clients including schools, public housing tenants, government agencies and community stakeholders. If you enjoy customer service, administration and problem-solving in a busy environment, this could be the perfect opportunity. N Your new role n As a Maintenance Support Officer, you will be responsible for delivering high-quality customer service and administrative support within a busy contact centre environment. You will work as part of a collaborative team, handling maintenance requests, coordinating responses and ensuring service delivery standards and KPIs are achieved. N Key responsibilities include: Nn Providing exceptional customer service via phone, email and correspondence channels N Responding to maintenance enquiries and service requests from tenants and external stakeholders N Managing incoming and outgoing calls within a high-volume environment N Creating and processingwork orders accurately and efficiently N Maintaining records, databases and information systems N Preparing documentation, reports and correspondence N Liaising with contractors,



suppliers and internal stakeholders N Supporting the effective delivery of maintenance services while meeting performance targets N Applying strong communication and problem-solving skills to resolve enquiries and manage challenging situations professionally NnnWhat you'll need to succeed NnTo be successful in this position, you will demonstrate: Nnn Strong customer service and call centre experience N Excellent verbal and written communication skills N High-level data entry and keyboard skills N Strong attention to detail and accuracy N Ability to manage competing priorities within a fast-paced environment N Well-developed organisational and administrative skills N A positive attitude andstrong team-focused approach N Professionalism, reliability and a strong work ethic N Confidence using Microsoft Office and computer-based systems NHighly Desirablenn Previous experience within maintenance, property, construction, trades or building-related environments N Understanding of maintenance processes, work orders or contractor management N Experience working within government or public sector environments NWhat you'll get in return Nnn Temporary assignment offering an immediate start N AO3 Queensland Government opportunity N Full-time hours across Monday-Friday N Supportive team environment N Valuable government experience N Convenient Maryborough location NWhat you need to do now NnIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Nn#3015261n

📌 Ao3 Maintenance Support Officer (Hervey Bay)
🏢 Hays
📍 Hervey Bay