Job Description N Be the voice of Northline and help keep freight, customers and communities moving. N As a Customer Service Officer, you’ll be one of the first points of contact for our customers, playing an important role in delivering a positive customer experience. From organising collections and providing quotes to answering freight enquiries and keeping customers informed, you’ll help ensure every interaction is handled with care, confidence and professionalism. N We currently have permanent opportunities available, working Monday to Friday, with flexibility required to work shifts between 7:30am and 6:00pm. N Whether you’re coming from a call centre, hospitality, retail or another customer-focused environment, this could be the perfect chance to bring your people skills into the freight and logistics industry and build a career with a business that values development and promotes from within. N What you’ll be doingn No two days are exactly the same. You’ll work closely with customers and teammates across our network to: N n Be a friendly and professional first point of contact for inbound customer enquiries. N Keep customers and teammates updated on freight movements and enquiries through inbound and outbound calls. N Assist customers by connecting with the right teams to find timely solutions. N Respond to customer email enquiries accurately and efficiently. N Proactively communicatedelays and updates, ensuring customers remain informed. N Build strong, positive relationships with customers and teammates across our local and interstate network. N Take ownership of enquiries and work collaboratively to deliver a great customer experience.



N n What you’ll bring N We’re looking for someone who enjoys helping people, solving problems and being part of a supportive team. Ideally, you’ll bring: N n Previous experience in customer service, call centres, hospitality, retail or a similar customer-focused environment. N Solid written and verbal communication skills. N A natural ability to build rapport and develop positive working relationships. N A collaborative approach and willingness to support your teammates. N Strong attention to detail and accurate data entry and typing skills. N The ability to prioritise, problem-solve and keep things moving in a fast-paced environment. N Confidence communicating with a range of customers and stakeholders. N Strong negotiation and problem-solving skills. N n Why Northline? N At Northline, we believegreat careers are built by giving our people the opportunity to learn, grow and be recognised for what they bring to the team. N When you join us, you’llhave access to: N n Career growth and development: We invest in our people through learning, training and development opportunities, with a strong focus on promoting from within. N Employee recognition: Programs that celebrate the contribution our teammates make to Northline every day. N Wellbeing support:



Access to our Employee Assistance Program when you or your family need additional support. N Team connection: Regular team-building activities and opportunities to connect with your teammates. N Everyday savings: Discounts across travel, fitness and health, entertainment, sport, banking, automotive, gifts and more. N A growing industry: Build your career within the dynamic freight and logistics sector and become part of an established national network. N n About Northline N Northline is an Australian-owned, global logistics business with an industry-leading national network and international reach spanning more than 100 countries. N From international cities to small towns and remote communities, we connect people, businesses and communities by getting freight where it needs to go. N Our people are at the heart of what we do. We’re proud of our Australian family-owned heritage, what we achieve together and the teammates who go above and beyond to deliver for our customers. N We are Australia’s Global Logistics People. N Ready to make your next career move? N If you’re passionate about helping people, enjoy solving problems and are looking for an opportunity where you can learn, develop and build your career, we’d love to hear from you. N Apply today and start your next chapter with Northline. N Northline and its people are committed to maintaining a safe workplace for all employees. Successful candidates will be required to complete a pre-employment medical incorporating a drug and alcohol screen, as well as a police clearance. N

📌 Customer Service Officer (Adelaide)
🏢 Northline
📍 Adelaide