Job Description N n Permanent full-time role based at Brisbane Freight Terminal, Acacia Ridge N Join a collaborative team supporting Australia’s rail freight network on a rotating shift roster N Safely Every Day — That’s Our Promise N n Join Pacific National – Australia’s largest private rail freight operator N Every day, Pacific National transports millions of tonnes of critical freight around the country. We move intermodal containers, coal, steel and bulk commodities that keep Australia moving. N An opportunity is available for a Customer Service Officer to join our Intermodal team, based at Brisbane Freight Terminal in Acacia Ridge. N What You’ll Do N As a key member of our Intermodal team, you’ll provide exceptional customer service and operational support, helping ensure freight bookings, customer enquiries and terminal activities are managed safely and efficiently. N Reporting to the Customer Service Team Leader, you’ll work collaboratively with customers and operational teams across a rotating roster to coordinate freight movements, resolve issues and deliver a reliable customer experience. N Your responsibilities will include: N n Managing customer freight bookings, amendments and cancellations to meet operational requirements. N Liaising with customers, truck drivers, Fleet Controllers and terminal operations teams to coordinate freight movements and resolve issues. N Prioritising freight requirements and managing booking exceptions to maximise service utilisation. N Responding to customer enquiries about freight movements, schedules, rates,



policies and services. N Investigating and resolving gate exceptions, booking discrepancies and truck and trailer weight issues using transport management systems. N Managing customer complaints and service issues, ensuring timely resolution and identifying opportunities for continuous improvement. N Working collaborativelyacross day and afternoon operations while confidently managing tasks independently when required. N n Thisrole operates on a rotating fortnightly roster, with shifts between 5:00am and 6pm Monday to Friday, including one Saturday shift every 5 weeks. N What You’ll Bring N You’ll be a customer-focused and proactive team member who enjoys working in a fast-paced operational environment. You’ll have strong communication skills, a practical approach to problem-solving and the ability to balance competing priorities while maintaining accuracy. N You’ll also bring: N n Experience in customer service or operational administration within a quick-paced environment. N Transport, logistics, freight or supply chain experience, which is highly regarded but not essential. N Strong communication and relationship-building skills,



with the ability to work effectively with customers and operational teams. N Excellent problem-solving and decision-making skills, including the ability to prioritise competing demands. N The ability to work autonomously while contributing positively to a collaborative team. N Strong attention to detail and a commitment to delivering accurate, high-quality work. N Flexibility to work a rotating roster and undertake occasional overtime to support operational requirements. N n Why JoinUs? N At Pacific National, we value the contribution of every team member and are committed to creating an inclusive workplace where everyone feels respected, supported and accepted. N Some of the benefits we offer include: N n Paid parental leave. N Novated leasing.nFitness Passport. N Purchase leave program. N Access to our Employee Assistance Program through Sonder. N n Our values guidehow we work every day: Make it Easy, Share More, Kindness, Gratitude, Curiosity and Own It. Together, these values help us build strong connections, support one another and deliver our best work. N Ready to DeliverWhat Matters? N If you’re passionate about customer service, enjoy working in a dynamic operational environment and want to contribute to Australia’s freight network, we’d love to hear from you. N Click Apply Now to startyour journey with Pacific National. N Learn more at https://www.Pacificnational.Com.Au/careers N Pacific National acknowledges the Traditional Custodians of the land on which we work, live and rail. N

📌 Customer Service Officer (Brisbane)
🏢 Pacific National
📍 Brisbane