Job Description N · Full Time Position N · Guaranteed base earnings N · Paths for career progression with a trusted national brand N Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space. N The Harvey Norman Fortitude Valley Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers. N In this role youwill: N · Actively manage Harvey Norman customer repairs & servicing N · Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date N · Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service N · Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting N · Run weekly reports for repairs/service jobs as required by the Proprietor N · Advise customers of arrival of stock and organise delivery as requested by the Proprietor N · Be Health and Safety conscious N What we require:



N · Experience in (or ability to work in) a customer focused, successful retail business N · Experience working in a high volume administration role N · Capacity to juggle multiple tasks with a flexible, 'can-do' attitude N · Customer service champion with very strong communication and interpersonal skills N · Ability to think on yourfeet and manage your own work-flow with great organisational/prioritisation skills N · Familiarity with Australian Consumer Law (desirable) N · Ability to service customers while managing work tasks around their needs N · Going above and beyond to provide exceptional customer focused problem solving N · Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate N servicesn What we offer: N · Generous staff discounts N · Harvey Norman is a strong advocate of career progression with a wide support network for career development N · An environment where good performance is recognised and rewarded N · A flexible and positive work environment N If this role exhilarates your passion for a new opportunity then please submit your application for consideration. N n

📌 Customer Service Manager (Brisbane)
🏢 Harvey Norman
📍 Brisbane