Job Description N Description N n Are you passionate about delivering exceptional service and solving complex problems? Do you thrive in a fast-paced environment where your initiative and attention to detail make a real impact? If so, we want you on our team! N We’re looking for Customer Service Officers (Hub Specialists) to join our superannuation contact centre team. In this role, you’ll be the go-to expert for resolving complex member queries, supporting stakeholders, and driving continuous improvement in service delivery. N This role will require you to work a rotating roster from 8am-8pm Monday to Friday. At MUFG we support work-life balance with a hybrid setup: 2-3 days in office (after initial training), the rest from home! N Please note thisrole will be offered on an initial 6 month fixed term contract with the opportunity for ongoing work subject to individual performance and business requirements. N What You’ll Be Doing N n Deliver first-call resolution by anticipating member needs and taking full ownership of enquiries. N Support with administrative tasks, system processing and written correspondence. N Act as the first escalation point for challenging or sensitive cases involving members, beneficiaries, and trustees N Investigate and resolveissues with professionalism and empathy N Meet and exceed KPIs across calls, admin tasks,



and written correspondence N Collaborate with your team to share ideas, support goals, and contribute to a positive team culture N Participate in ongoing training and proactively build your superannuation knowledge N Stay informed on industry trends and legislative changes N Support the Team Leaderwith high-priority requests, projects, and workflow management N Identify risks and recommend process improvements to enhance service delivery N Ensure all work meets quality standards and complies with regulatory requirements N n What YouBring N n Proven experience in customer service, ideally within superannuation or financial services N Strong problem-solving and investigation skills N Excellent communication—both written and verbal N Ability to manage competing priorities and meet deadlines N A proactive mindset with a passion for continuous learning N Confidence in handling escalations and sensitive conversations N A team-oriented spirit and commitment to team success N Ability to commit to 4 weeks' full-time training onsite. N n Why JoinUs? N n Be part of a supportive, high-performing team N Make a real difference in members’ financial wellbeing N Gain exposure to complex superannuation processes and stakeholder management N Enjoy opportunities forprofessional growth and development N n n n

📌 Customer Service Officer (Hub Specialist) (Melbourne)
🏢 MUFG Pension & Market Services
📍 Melbourne