Duties and Responsibilities

- Handles initial cordial reception to guests upon arrival and prompts escorts to dining tables.
- Advises guests of waiting time during reservation periods.
- Assists and facilitates the restaurant seating and reservation system.
- Buffet environment: takes guest beverage orders and informs guests of buffet offerings.
- A la carte environment: seats guests and presents menus.
- Answers telephones and takes reservations.
- Verifies reservations and, if applicable, compliments.
- Receives payment from casino guests in a prompt and courteous manner, if applicable.
- Adheres to established cash control policies and procedures.
- Answers guest questions and refers them, if necessary, to appropriate management personnel.
- Maintains podium by stocking supplies and cleaning as needed.
- Assists with special requests when applicable.
- Answers questions concerning food offerings, hours of operation, and pricing.
- Maintains professional grooming and appearance and acts as a role model according to grooming and appearance policy.
- Monitors guests’ needs,



ensuring all requests are promptly fulfilled in accordance with policies and procedures.
- Maintains professional rapport with marketing hosts and communicates needs to prioritize services, if applicable.
- Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.
- Helps record preferential information within reservation system for future service, if applicable.
- Utilizes guest’s name when applicable.
- Maintains menu knowledge.
- Performs all other duties as assigned.

Qualifications

- High school diploma or GED preferred.
- Three months of rapid food/quick service cashier experience preferred.
- Must be at least 18 years of age.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

📌 Pearl Host-ess- (Casino)
🏢 Red Hawk Resort + Casino
📍 Casino