SCCQ have an opportunity for a part time PALM Scheme Coordinator to join our P&C; team based at our Support Centre.

26th October, 2026

Join a supportive, friendly team in a purpose-led not-for-profit organisation where meaningful work, strong relationships and a caring culture come together to make a real difference.

Southern Cross Care Queensland (SCCQ) has an exciting opportunity for a part-time PALM Scheme Coordinator to join our amazing P&C; team and provide centralised coordination and support for SCCQ’s participation in the Pacific Australia Labour Mobility (PALM) Scheme.

Why work with us

At the heart of everything we do is our Known & Loved culture program. It enables us to build genuine connections with each other and with the residents, clients, families and communities we serve. We’re committed to ensuring our people feel genuinely known, supported and valued, so they can bring their best to the important work they do every day.

When you join Southern Cross Care, in this role you can expect:

- Competitive salary package + benefit of NFP salary sacrifice options
- Part-time role working minimum of 30.4 hours a fortnight
- Opportunity to join a supportive, purpose-driven organisationwith great staff culture
- Ongoing individualised training and mentoring programs
- Employee Assistance Program for employees and their families
- Convenient central Upper Mt Gravatt location

About the role

In response to ongoing labour shortages in the aged care sector, SCC has been partnering with the Pacific Australia Labour Mobility (PALM) scheme since 2022 to support sustainable staffing in our rural and regional communities.



We have successfully placed over 60 workers from Papua New Guinea across our regional sites in Queensland and New South Wales to date. As the PALM Scheme Coordinator, you will work closely with PALM workers, Welfare and Wellbeing Support Persons (WWSPs), the Recruitment team and the wider P&C; team and operational leaders to support recruitment, onboarding, accommodation, worker wellbeing, communication and ongoing PALM Scheme administration. The purpose of this role is to support consistent processes and appropriate escalation of PALM-related matters across SCC locations.

Key responsibilities of the role will include:

- Coordination of day-to-day PALM Scheme activities across SCC, including worker records, movements, accommodation information and key actions.
- Supporting PALM recruitment, mobilisation, arrival and onboarding activities in partnership with Recruitment, P&C; and operational leaders.
- Providing a central point of contact for PALM workers and assisting with general enquiries, support needs and appropriate referrals.
- Liaising with and support WWSPs to promote consistent communication, worker check-ins and escalation of welfare or wellbeing concerns.
- Coordinating PALM accommodation matters, including monthly accommodation check-ins, follow-up of maintenance issues and communication regarding resident responsibilities.




- Supporting clear communication with PALM workers regarding employment, accommodation, workplace expectations and available supports.
- Maintaining accurate PALM records and assisting with reporting, audits, reviews and compliance requirements.
- Liaising with relevant internal and external stakeholders and escalation of matters requiring operational, P&C;, wellbeing or specialist support.
- Contributing to improving and standardising PALM Scheme processes across SCC.

What will you bring to the role?

- Qualification in Human Resources, Business Administration, Community Services, International Development or a related field (desirable).
- Relevant experience in workforce coordination, employee support, administration or working with culturally diverse groups (highly regarded).
- Experience with the PALM Scheme or culturally diverse workforces (highly regarded).
- Strong coordination and organisational skills.
- Ability to manage time and multiple priorities with consistent follow up on actions.
- Strong interpersonal and communication skills.
- Ability to build respectful relationships with culturally diverse employees and stakeholders.
- Sound judgement and the ability to recognise the need for escalation when necessary.
- Strong record‑keeping and attention to detail.
- Ability to work independently and as part of a team.

Who is Southern Cross Care Queensland?

Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing po

📌 PALM Scheme Coordinator (Brisbane)
🏢 Southern Cross Care (Qld
📍 Brisbane