Team: 1-2 x Team Leaders, Service Coordinators and Field Technicians

Start Date: ASAP — target within 4 weeks

Salary $190,000 - $200,000 base + car allowance + phone

Role: Service Manager (HVAC)

Team: 1-2 x Team Leaders, Service Coordinators and Field Technicians

Start Date: ASAP — target within 4 weeks

Salary $190,000 - $200,000 base + car allowance + phone

About the Business

Our client is a Sydney-based commercial HVAC business with over 30 years of operation. They service commercial clients across the Sydney metro area, including strata buildings, commercial offices, retail centres, and industrial facilities. Their work spans preventative maintenance contracts (PPM), reactive breakdown and repair, installation and project work, and Automatic Fire Suppression System (AFSS) compliance obligations across a number of sites.

The business operates with a field team of qualified HVAC technicians supported by team leaders and a coordination team managing scheduling, dispatch, and client communication. They run AroFlo as their field service management platform, Employment Hero for HR, and Microsoft Teams for internal communication. SOPs and workflows are documented and in place.

They are in an active growth and professionalisation phase. The infrastructure is built — the next step is putting the right leader in place to run the service department with discipline, consistency, and commercial focus. The Service Manager is the key appointment that makes that happen.

The Opportunity

This is a genuine operational leadership role. The SM owns the day-to-day service operation — scheduling, dispatch, technician management, client relationships, compliance, and financial performance. You will have real authority, real accountability,



and a well-resourced support structure around you.

The business has invested significantly in its operating infrastructure. AroFlo manages the full job lifecycle. The coordination team handles scheduling and administrative functions. Employment Hero manages HR. SOPs are documented and workflows are in place. The incoming SM inherits a platform that is ready to perform — the job is to lead it, sharpen it, and build a team that holds itself accountable without needing constant direction.

This is the right role for someone who has done this before — who has taken a functional but under-structured service team and turned it into a department that performs consistently and doesn't rely on one person to hold it together. If you are looking for a role where you can genuinely shape how a service business operates, this is it.

KEY DISTINCTION

They are not looking for a technician who has moved into management. They are looking for someone who has operated as a Service Manager or Operations Manager in a trades or field service setting and who leads through structure, delegation, and clear accountability — not by being the best person in the room technically.

The Role

Core Responsibilities

- Day-to-day service operations — oversee all job scheduling, dispatch, and service delivery across PPM contracts, reactive work,



and project jobs. Ensure the right technician is on the right job at the right time, every day.
- Team leadership — directly lead team leaders and the service coordination team. Build a team that performs consistently without requiring daily intervention.
- Client relationships — own key client relationships across the commercial portfolio. Manage escalations, service complaints, and contract renewals. Ensure clients receive proactive communication and consistent service standards.
- AroFlo & systems management — the business runs on AroFlo. The SM is accountable for job data integrity, workflow compliance, invoicing readiness, and ensuring the team uses the system correctly and consistently.
- Financial performance — job costing, margin awareness, purchase order oversight, and labour efficiency. The SM understands the numbers and holds the team accountable to them.
- AFSS & compliance — oversee all AFSS obligations, including inspection schedules, Annual Fire Safety Statements, licence and certification currency, and WHS requirements across the field team.
- Quoting & project management — scope and price reactive and project work. Manage installation and project jobs from award through to completion, coordinating technicians, subcontractors, and client access requirements.
- Reporting — weekly operational update to the Director. Clear escalation of decisions that require Director input. Proactive communication when issues arise — no surprises.

Team Structure

Role: Team Leader(s)
Reports to: Service Manager
Notes: Senior Field Technicians leading job-level workflow

Role: Field Technicians
Reports to: T

📌 Service Manager (Sydney)
🏢 CSA Recruitment
📍 Sydney