Technical Support Engineer - Remote APAC

Our mission is to create a world where software builds and improves itself. We build the platform for self‑improving software development, helping the world's largest enterprise engineering teams turn their organizations into autonomous software factories. Customers including Nvidia, Blackstone, Royal Bank of Canada (RBC), Palo Alto Networks, Adobe, and T‑Mobile run Factory to ship code, review PRs, run tests, and deploy continuously - getting smarter with every cycle. In 2026, we raised $200M at a $5B valuation, bringing our total funding to over $400M. We are backed by world‑class investors and operators including Khosla Ventures, Sequoia, Blackstone, Ali Ghodsi (CEO of Databricks), and Frank Slootman (Former CEO of Snowflake).

About the Role

Factory is bringing autonomy to software engineering. We are looking for a Technical Support Engineer to ensure customers get maximum value from our developer‑centric platform. This position sits at the intersection of customer success, product management and engineering. You will partner with customers to resolve architecture, performance and operational challenges and contribute to internal tools that improve our product’s scalability. As with all Factory roles, you will help shape how we build and deliver autonomous software and will work closely with our leadership and technical teams to ensure operational excellence as we scale.

What you will do and achieve

- Solve complex customer challenges. Work alongside our customers to address technical issues in architecture, performance,



recovery and security – becoming an expert resource on best practices for running Factory’s platform.
- Serve as an advocate for customers. Interface with product management and engineering teams to represent customer needs and ensure that feedback informs our product.
- Develop tools and diagnostics. Contribute to internal projects such as software tools for performance benchmarking, diagnostics and automation, and help shape playbooks for deployment and operational excellence.
- Collaborate cross‑functionally. Partner with customer success, growth, and engineering to design scalable processes and dashboards that drive data‑informed decisions.

Qualifications

- Programming: proficiency in one or more modern languages such as Python, Go, Java, C++, or JavaScript/Node.js.
- Operational experience: experience administering large‑scale production environments, including hardware, operating systems, networks (firewalls/load balancers), and cloud platforms like AWS, Azure, or Google Cloud.
- Excellent written and verbal communication skills.
- A genuine desire to help people and advocate for customer success.




- A strong diagnostic instinct—the ability to investigate and solve problems calmly and effectively in real time.
- A capacity to rapidly learn new technical skills and adapt to emerging technologies.
- Robust teamwork skills and sound judgment on when to seek help or collaborate.

Nice to Have

- Experience with AI/ML or enterprise software (especially B2B SaaS) that complements Factory’s mission.
- Prior work at startups or in high‑growth environments where you built processes and tools from scratch.
- Familiarity with observability tools, automation frameworks or CI/CD pipelines.
- Basic coding or scripting abilities beyond your primary language (e.g., writing integrations or automations).

What We Offer

- Comprehensive mindfulness programmes with a premium membership to Calm.
- Volunteer Paid Time off available after 6 months of employment for eligible employees.
- Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program.
- Personalized wellbeing programs through our On Track program.
- On‑demand digital course library for professional development.

At Factory we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

📌 Industrial Electrician (New South Wales)
🏢 Spinifex Recruiting
📍 New South Wales