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Key Responsibilities of the role include;

Acquiring new clients
Owning, managing and responding to RFQ’s, RFI’s and RFP’s
Developing quotes and proposals in conjunction with the Black Box Solutions team
Managing selected key accounts
Establishing and maintaining client relationships across all levels of the organisation
Managing contract renewals for selected existing clients
Development and maintaining an active account plan for key clients
Running regular innovation and roadmap sessions with clients
Pitching solutions and services
Engaging the Solutions and Innovation team to assist with client demonstrations, discovery workshops, RFP responses, presales design, client roadmaps
Selling value to avoid discounting
Achieving and maintaining Vendor certifications
Rigorous maintenance of Salesforce, ensuring that all opportunities are documented and up to date on a regular basis
Achieving quarterly and annual Revenue and Gross Margin targets.

You will have the following skills and experience;

Understanding of the business benefits delivered by integrated CX technologies, including Contact Centre, Contact Centre as a Service (CCaaS) platforms and cloud transformation solutions and their associated consulting, integration, professional services, and ongoing annuity support, and has experience in selling these solutions
High level of business and commercial acumen with an in-depth knowledge of the CX industry (contact centre) and its current events
Understanding of, and abides by, the principles and practices of strategic, value-based selling




Identifies client needs and translates these into sales opportunities for Black Box
Develops and maintains productive relationships with clients, prospective clients, consultants and vendor partners
Exceptional interpersonal, presentation and negotiation skills to engage clients at all levels
Excellent Communication skills – both written and oral
The ability to handle pressure and meet tight deadlines
Strong organisational skills and attention-to-detail with the ability to multi-task and prioritise well in a fast-paced, dynamic work environment
6+ years’ experience with proven track records of exceeding quota and key performance metrics.
Qualification: Bachelor’s degree in business, marketing and/or IT preferred but not essential

As a Microsoft Gold Partner, we specialise in creating modern workplaces with Microsoft technologies; helping organisations to work better, together, faster. Our vision is to create a world where every employee has access to the tools, knowledge, and information that they need to enjoy work. Using contemporary work technologies, we can free employees from the friction of inefficient business processes, and fill gaps in knowledge or support from their team, leaders, and leadership, so that they are empowered to be productive.

This role is open to anyone located in Brisbane/Gold Coast/Sunshine Coast We're in Melbourne, Bendigo, Sydney, Brisbane, Perth, Auckland,



Wellington, Tokyo and Bali.

Our successful technology consultancy undertakes projects for a variety of large organisations. With an impressive roster of clients, including ANZ, Commonwealth Bank, Westpac, Bupa, Governments at all levels across Australia, Origin Energy and more, you’ll be contributing to a growing team famed for their expertise in connecting people with technology.

We pride ourselves on being a fun, innovative and collaborative organisation that practices what we preach and delivers great customer results.

The role: The Business Development Manager (Client Engagement Manager) will be responsible for managing and growing a portfolio of clients through cross-selling and upselling. The focus will be on building strong relationships with key clients and partnering with them to solve business problems and improve their operations by leveraging Microsoft technology and the range of services offered by Engage Squared. Must be dedicated to pursuing a career in sales and highly motivated to becoming a sales leader.

What you’ll do

- Manage and grow a portfolio of clients by identifying opportunities for cross-selling and upselling.
- Build and maintain strong relationships with key clients, acting as a trusted advisor and partner.
- Understand clients' business needs and challenges, and provide tailored solutions using Microsoft technology and Engage Squared services.
- Develop and execute account plans to achieve sales targets and drive client satisfaction.
- Build a robust sales pipeline and manage the sales cycle from identification to deal closure.
- Articulate solutions effectively and communicate value propositions to cl

📌 Business Development Manager (Melbourne)
🏢 SMOKE ALARMS AUSTRALIA
📍 Melbourne