NSW Land Registry Services – Sydney CBD NSW

NSW LRS has played a foundational role in the lives of people across New South Wales for over 160 years, quietly ensuring the security, integrity and accessibility of land and property ownership. From the first handwritten titles to today’s digital platforms, our evolution has always been guided by one purpose: to create confidence beyond boundaries.

In recent years, we’ve modernised systems, expanded our digital services, and strengthened how we serve our customers and partners. Our new brand reflects this evolution. It’s a symbol of where we’ve come from and where we’re heading. At the heart of it all is our promise: Powering land certainty for NSW, so people, businesses and communities can move forward with confidence.

The Operations Performance Lead partners with operational leaders to drive performance, workforce planning, forecasting, actionable reporting, operational excellence and informed decision-making across Dealing Operations.

Working collaboratively across teams, the role enables proactive planning, timely interventions and effective resource allocation, while supporting continuous improvement, service excellence and the consistent application of legislative, regulatory and policy frameworks. The role acts as a trusted advisor to leaders and the Senior Manager, helping to prioritise business focus, support escalation pathways and maintain the integrity, reliability and performance of the NSW land titles system.

Your Responsibilities

- Assess, prioritise and coordinate workload allocation across Dealing Operations teams, as per individual competency and performance, to ensure secure delivery of the KPIs, service level agreements,



risk thresholds and processing deadlines while maintaining service quality and consistency.
- Monitor daily the operational demand, workforce capacity and workflow distribution across teams, proactively identifying emerging risks and facilitating adjustments to cover for planned and unplanned leave, and other escalations.
- Monitor, analyse and report on operational performance, productivity, staff competency and service outcomes, providing actionable insights and recommendations to support informed decision-making, continuous improvement, workforce capability uplift and delivery of business objectives.
- Develop forecasts, scenario modelling and forward planning analysis to support workforce planning, capacity management, operational prioritisation and achievement of service delivery objectives.
- Identify bottlenecks, inefficiencies and workflow constraints across dealing and deed lodgment, examination and registration processes through performance analysis and stakeholder engagement, and work collaboratively to prioritise and inform improvement and transformation initiatives.
- Coordinate and support preparation for operational performance cadences, including performance forums, operational enablement meetings, business reviews and team communications, ensuring pre-reads, actions, decisions and escalations are effectively tracked and progressed.
- Provide trusted performance insights,



analysis and recommendations to the Senior Manager and operational leaders to support prioritisation, decision-making, risk management and a One Team approach to achieving operational outcomes.
- Act as a key point of contact for the Capability and Compliance function to support resolution of complex dealing queries and ensure consistent interpretation and application of policies and procedures, while providing insights on emerging trends, risks and capability development opportunities.
- Act as a key point of contact for the Quality Control and Assurance team to support implementation of operational policies, procedures and quality assurance practices to strengthen governance and ensure consistent application of legislative and policy requirements, while supporting performance improvement and operational governance outcomes.
- Act as a key point of contact for project teams to support implementation of new ways of working due to changes introduced by Auto Registration Uplift and other programs, including supporting change readiness, operational impact assessment, change readiness and adoption of new Ways of working.

About You

To be successful in this role you will have:

- Experience working within a regulated operational service delivery environment, including dealing and deed examination, registration, transaction processing or similar high-volume operational services.
- Demonstrated experience in operational performance management, workforce planning, capacity planning and forecasting, including the use of performance reporting and operational insights to support business decision-making.
- Demonstrated capability in workflow coordination, prioritisation and performance monitoring t

📌 Operations Planning (Sydney)
🏢 NSW Land Registry Services
📍 Sydney