$85,597 - $85,597 a year

Full time

2d ago , from Peter MaCallum Cancer Cente - Peter Mac

People & Culture Helpdesk

- Ongoing, Full-time role – 80 hours per fortnight with a monthly ADO
- Parkville location, with multiple public transport options available
- Up to $85,597 per annum + salary packaging + super + five weeks annual leave

At Peter MacCallum Cancer Centre, our people are at the heart of everything we do. We're looking for a highly organised, customer-focused People & Culture Helpdesk Officer to join our team and provide exceptional support to employees, leaders, and external stakeholders across the organisation.

As the first point of contact for the People & Culture team, you'll play an important role in shaping the employee experience. Whether you're responding to enquiries, coordinating team activities, supporting leaders, organising events, or helping maintain the smooth day-to-day operation of the department, you'll make a meaningful contribution to the people who deliver world-class cancer care, research and education.

This is a fantastic opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering outstanding service.

What You'll Be Doing

- Acting as the first point of contact for People & Culture enquiries via phone, email and ServiceNow.
- Providing responsive and professional support to employees, managers and external stakeholders.
- Coordinating meetings, events, training programs and team activities.
- Supporting the Directors of People & Culture, Employee Experience, and Health, Safety & Wellbeing with diary management and administrative support.
- Assisting with departmental reporting,



documentation and continuous improvement initiatives.
- Supporting employee experience activities including awards, recognition programs and training events.
- Contributing to Health, Safety & Wellbeing initiatives and WorkCover administration as required.

About You

- A genuine passion for customer service and helping people.
- Exceptional communication and relationship-building skills.
- Solid organisational skills and the ability to manage competing priorities.
- Excellent attention to detail and a commitment to maintaining confidentiality.
- Advanced Microsoft Office skills and confidence learning new systems.
- A proactive mindset with a focus on continuous improvement and problem solving.
- Previous experience in HR, administration, customer service or a similar support role will be highly regarded, as will experience within healthcare or other large, complex organisations.

Our Benefits

- Up to $11,660 in salary packaging to increase your take home pay
- Discounted health insurance and eye care
- A comprehensive health and wellbeing program
- Public transport options at our doorstep and end of trip facilities for cyclists
- Onsite eateries and coffee shops and relaxing rooftop garden spaces
- Pathways for professional development and new career opportunities




- Five weeks annual leave, 17.5% leave loading, purchased leave options and monthly ADO’s

Inclusion and Belonging

Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

For a confidential discussion about this role, please contact:

Hiring Manager: Yon Sathicq

Email: ***@petermac.org

______________________________________________________________________________________________________

Position Summary

As first point of contact for the department, the role provides a high-level service to all internal and external stakeholders, ensuring that all queries are actioned in line with departmental processes and procedures within a timely and professional manner. The role is also responsible for providing administrative support and assistance to the Director People and Culture, Director Employee Experience and Director Health, Safety and Wellbeing as well as high-level administrative support to the wider People and Culture team.

Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement

Classification or Salary Range

HS Grade 3

Immunisation Category C

Key Relationships

Internal

- All members of the People and Culture team
- Director - People and Culture
- Employees
- Pay

📌 People and Culture Helpdesk (Melbourne)
🏢 Peter MaCallum Cancer Cente - Peter Mac
📍 Melbourne