Job Description

Senior Engineers

- Hands‑on engineers building APIs, services, AI workflows and conversational experiences
- Strong focus on .NET, cloud, integration, testing and operational excellence
- Candidates should bring strong software engineering fundamentals across React/TypeScript, C#/.NET, APIs, microservices, cloud‑native development (Azure/AWS), DevSecOps, CI/CD, automated testing and production support, combined with practical experience delivering LLM‑powered and Agentic AI solutions.

Key capabilities include

- Building AI agents and conversational applications
- API/tool integration and enterprise system orchestration
- RAG, prompt engineering, vector search and knowledge retrieval
- Conversational AI, including intent classification, NLU/NLP, entity extraction and context management
- Human‑in‑the‑loop workflows, escalation patterns and AI guardrails
- Agent observability, evaluation, reliability and performance monitoring

Highly desirable experience includes

- Microsoft Copilot Studio, Azure OpenAI/AI Foundry, Semantic Kernel
- Dynamics 365 Contact Centre
- Voice Bots, IVR, PSTN and contact‑centre routing
- Agent testing, synthetic conversations and Responsible AI
- Multi‑agent architectures, Power Platform and Dataverse

What you'll Own

- Design and deliver AI enabled products and platform capabilities from technical discovery through to production.
- Build scalable AI applications using Python alongside modern frontend technologies where required.
- Develop reliable, secure and observable AI systems that are designed for production from day one.
- Partner closely with Product, Engineering, Data,



Risk and Security teams to identify opportunities where AI can create meaningful customer and business value.
- Drive technical excellence through architecture decisions, code reviews, mentoring and engineering best practice.
- Balance experimentation with long‑term platform quality, operational excellence and responsible AI delivery.
- Help shape the future direction of Zip's AI platform and engineering standards.

What you'll bring to the team

- Experience building production grade AI software and platforms.
- Strong experience developing AI solutions using Python together with modern cloud technologies such as AWS and Kubernetes.
- Experience delivering scalable AI products using technologies including React or NextJS where appropriate.
- Strong understanding of software engineering fundamentals, system design and operational excellence.
- Ability to partner with technical and non‑technical stakeholders to solve complex business problems.
- Experience mentoring engineers and influencing technical direction through collaboration and engineering leadership.
- Excellent communication skills with a pragmatic approach to balancing customer outcomes, delivery speed and technical quality.
- A mindset that embraces AI and new tools to adapt, learn and grow.
- An aptitude for identifying and managing risks.



Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
- Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you'll get in return

- 25 days paid leave annually, including birthday leave and quarterly wellbeing days
- 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
- Family support policies including miscarriage bereavement leave and domestic violence leave
- Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance and great rates on fitness sessions through ClassPass
- 2 days paid volunteering leave per year
- Access to the Flare Perks Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing
- Fee‑free Zip products, and discounts with Zip merchant partners
- Team social events, epic offices, free breakfast daily, and weekly free lunches

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experien

📌 Senior Ai + Dotnet Fullstack Engineer: (Sydney)
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