Quality and Outcomes Framework (QOF) Administrator

The post holder will be responsible for undertaking a wide range of administrative and clinical duties. To participate in the smooth running of the practice, provide support to the whole multidisciplinary team ensuring: The delivery of an efficient, friendly, accessible & confidential service to patients The provision of an efficient and comprehensive support system for clinical sessions To engage in effective workflow of information to clinical and non-clinical staff

SPECIAL REQUIREMENTS OF THE POST

The special requirements of the post regarding skills, knowledge and experience are:

- Well-developed communication and interpersonal skills
- Ability to deal with members of the public in a courteous and understanding manner
- Confident telephone manner
- Ability to cope under pressure
- Ability to use own judgement, resourcefulness and common sense in response to patients enquiries and requests
- Effective time management
- Ability to work as part of a team and on their own
- Be flexible in an environment where the workload is constantly changing and varied
- Effective keyboard skills and positive spelling
- An understanding, acceptance and adherence to the need for strict confidentiality

KEY RESPONSIBILITIES ADMINISTRATION

- Running Welby reports, maintaining spreadsheets/planners and taking appropriate actions
- Assessing and analysing questionnaires, reports and spreadsheets
- Arranging appointments, tests and follow-up appointments
- Ensuring good use of available appointments, prioritising clinical need as appropriate
- Extracting relevant information from clinical documents which require coding




- Participating in the effective running of the chronic disease review processes and how these systems are working both individually and together
- Any other duties to assist with achieving QOF, Investment & Impact Fund and Enhanced Service targets i.e. administration of Learning Disability Care Plans, Baby Immunisations, COPD, baby imms and PSA, coil and pessary recalls
- Assisting with processing tasks
- Being a super-user for Welby; offer training and support to colleagues
- Where appropriate, ensuring all other administrative work is undertaken and completed within specified timeframes

KEY RESPONSIBILITIES CLINICAL

- Arranging appointments for patients as necessary
- Assessing home blood pressure readings and take appropriate action
- Assisting with blood pressure home monitoring loan system, booking in and out and maintaining accurate records
- Supporting our immunisation programme including our seasonal flu and covid programmes

PERSONAL SPECIFICATION - ESSENTIAL

- Educated to GCSE level or equivalent including Mathematics and English
- Experience working with the public including on the telephone
- Experience of administrative duties
- Excellent communication skills (written and oral)
- Strong IT skills including Office and Outlook (in particular Excel and Word)
- Effective Time Management
- Good Interpersonal skills
- Ability to work as part of a team and autonomously
- Problem solving and analytical skills

Personal Qualities

- Polite and confident
- Flexible and reliable
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic
- Ability to work under pressure

PERSONAL SPECIFICATION - DESIRABLE

- Experience working within a healthcare setting
- SystmOne user skills

Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

📌 Quality and Outcomes Framework (Wimborne)
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