James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally.

We are seeking two organised and solutions-focused Scheduling Services Officers to join JCU on a fixed-term basis, bringing their scheduling, coordination and customer service expertise to deliver accurate, integrated timetable and class registration support across the University.

- One full-time, fixed-term opportunity until August 2027 | 36.25 hours per week
- One full-time, fixed-term opportunity until January 2028 | 36.25 hours per week
- Based at the Townsville Bebegu Yumba campus, Douglas
- HEWL 5: $78,740 - $89,310 per annum plus up to 17% superannuation

ABOUT THE ROLE

In this fast-paced and customer-focused role, you will contribute to the development, publication and ongoing maintenance of the University timetable, alongside student class registration and room booking services within a complex operating environment.

Working as a partner to allocated academic areas, you will build strong stakeholder relationships, coordinate and prioritise competing scheduling requirements, and use specialist scheduling systems to deliver accurate, responsive and high-quality services that meet the needs of staff and students.

WHAT YOU WILL BRING TO THE ROLE

You will bring demonstrated scheduling and coordination experience, including the effective allocation of resources and delivery of outcomes in a systematic and organised manner. You will have strong organisational, administrative, problem-solving and critical-thinking skills, with the ability to manage competing priorities and deadlines. Highly developed communication and interpersonal skills will enable you to build effective stakeholder relationships,



manage expectations, negotiate competing needs and navigate challenging situations. You will also have effective computer and data-entry skills, experience with Microsoft Office, and the ability to confidently learn and use specialist scheduling systems.

WHY JCU

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of;

- A generous superannuation scheme with up to 17% employer contributions with UniSuper
- 5 weeks of annual recreation leave plus leave loading
- 15 days paid sick/carers leave per year
- Adaptable working options
- Staff study assistance and paid study leave
- Ongoing professional development support
- Fitness Passport
- Corporate discount on health insurance
- Free Employee Assistance Program (coaching and counselling)
- Well-equipped modern facilities and contemporary workspaces with access to on-site childcare and medical services at our Townsville and Cairns' campuses

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.

James Cook University encourages people from all backgrounds who meet the role requirements to apply. We value and celebrate the diversity of our community and are committed to providing a safe, inclusive and welcoming learning and working environment.

📌 Scheduling Services Officer (Townsville)
🏢 James Cook University
📍 Townsville