Inbound Sales Representative (Sydney)

About Fresha

Fresha is the leading AI-powered operating system for the global beauty and wellness industry, giving businesses everything they need to run smarter, grow faster and build stronger client relationships.

In May 2026, Fresha secured an $80M growth investment from KKR at a valuation of $1B, officially reaching unicorn status and bringing total funding raised to $285M. Already profitable, Fresha is using this investment to accelerate global expansion and drive the next generation of AI and product innovation.

Today, Fresha operates at global scale, with offices across Europe, North America, the Middle East and Asia Pacific. Our platform is trusted by 130,000+ beauty and wellness businesses across 120 countries, with more than 1.5 billion appointments booked to date.

Our mission is simple: help beauty and wellness businesses grow by giving them the technology they need to attract clients, manage their operations and run their business in one place.

We’re continuing to scale rapidly across markets, teams and products, making this an exciting time to join us.

Role Overview

We're looking for an Inbound Sales Representative to join our Commercial team in Sydney, working from our Kent Street office, very close to Town Hall and Wynyard stations.

Unlike our Business Development roles, this isn't a cold-calling or outbound prospecting position. You'll work with inbound leads from salons, spas, barbershops and other beauty and wellness businesses that have already enquired about Fresha and want to understand more about our platform.

Your job is to turn that interest into new Fresha customers.



You'll take ownership of inbound opportunities from the first conversation through to close, understanding what each business needs, demonstrating the Fresha platform, handling questions and objections and helping them understand how Fresha can support their business.

What You'll Do

- Convert inbound leads: Quickly engage qualified businesses that have already expressed an interest in Fresha and consistently work towards your conversion and sales targets.

- Understand their business: Run discovery conversations to understand each prospective customer's current setup, challenges, goals and what they're looking for from Fresha.

- Demonstrate Fresha: Deliver engaging product demonstrations that show prospective customers how Fresha works and connect the right products and features to their needs.

- Own the sales cycle: Manage your opportunities from initial inbound enquiry through discovery, demonstration, objection handling, follow-up and close.

- Manage your pipeline: Maintain consistent and timely follow-up across your opportunities, keeping accurate records of conversations, activity and next steps in our CRM.

- Work cross-functionally: Partner with colleagues across Fresha to create a smooth experience for new customers and share feedback that helps us continually improve how we sell.





What We're Looking For

- At least 1 year of sales experience, with evidence of working towards and achieving sales or commercial targets.

- Solid communication skills and the confidence to speak with business owners, understand what they need and clearly explain how a product or service can help them.

- A commercial mindset, with the ability to move beyond answering questions and confidently guide prospective customers towards a decision.

- Strong organisation and follow-up skills, with the ability to manage multiple active opportunities at different stages of the sales process.

- A proactive, resilient and coachable approach, with the drive to improve and perform in a target-led environment.

- Hunger and ambition to build your career in sales. You have to have a 'Why'. What's yours?

At Fresha, we value potential as well as experience. If you meet the core requirements of the role but don't match every preferred criterion, we'd still encourage you to apply.

Your Opportunity at Fresha

If you enjoy sales but don't want to spend your day cold calling and building a pipeline from scratch, this role gives you the opportunity to focus on converting businesses that have already shown an interest in Fresha.

You’ll still own a sales target and be responsible for closing business, but you’ll develop those skills through warm, inbound opportunities where the initial interest is already there.

This role can give you:

- More time actually selling: Your leads come to Fresha, allowing you to focus your time on understanding their needs, demonstrating the product and

📌 Inbound Sales Representative (Sydney)
🏢 Fresha
📍 Sydney