Rous has entered an exciting new chapter, bringing all operations together under one roof at our brand-new, purpose-built facility in Ballina.

As a regional leader in water supply, flood mitigation, and environmental management, we’re proud to serve the Northern Rivers community through innovation, sustainability, and collaboration. Our new headquarters reflects our forward-thinking culture, a space designed to inspire connection, wellbeing, and excellence in everything we do.

We’re building a workplace where fresh ideas thrive, people feel valued, and every role contributes to a cleaner, greener, and more resilient future for our region.

If you’re looking to make a meaningful career move, one that balances professional growth with purpose and lifestyle, Rous is the place to do it.

26/10/2026

16/11/2026

Permanent - Full Time

Administration Building

IT

Rous has entered an exciting new chapter, bringing all operations together under one roof at our brand-new, purpose-built facility in Ballina.

As a regional leader in water supply, flood mitigation, and environmental management, we’re proud to serve the Northern Rivers community through innovation, sustainability, and collaboration. Our new headquarters reflects our forward-thinking culture, a space designed to inspire connection, wellbeing, and excellence in everything we do.

We’re building a workplace where fresh ideas thrive, people feel valued, and every role contributes to a cleaner, greener, and more resilient future for our region.

If you’re looking to make a meaningful career move, one that balances professional growth with purpose and lifestyle, Rous is the place to do it.

Job Description





We are seeking a dynamic and proactive individual with solid technical troubleshooting, problem-solving and communication skills, and a commitment to delivering excellent customer service. A focus for this role is providing responsive ICT support, resolving technical issues and maintaining reliable systems to support Council's day-to-day operations.

About Rous

Our new site will bring together all Council operations under one roof, creating a dynamic, collaborative, and future-focused workplace. Located on a spacious 71-hectare site, the facility has been designed with staff wellbeing, sustainability, and operational excellence in mind. Rous hasan operational footprint covering 3,000km2. As a county council, we are responsible for providing three specific functions; bulk water supply, weed biosecurity and flood mitigation.

Our value proposition to you:

- Aprogressive and innovative organisation which is a leader in business improvement
- Work/life balance
- 70hour/9-day fortnight - 26 days off a year
- Remuneration from $72,987.20 p.a.- $85,384 p.a.Plus statutory superannuation currently 12%
- Annual salary reviews and gazetted salary increases relevant to attractive award entitlements
- Work for the organisation that supplies the best tasting drinking water in New South Wales
- Structured training and development tailored to your interests




- Mentorship from experienced staff and culturally safe support
- Access to Flare Benefits – including lifestyle discounts and financial wellbeing tools
- Employee Assistance Program (EAP) – confidential support for you and your family
- Fitness Passport – affordable access to gyms and fitness centres across the region
- A workplace that values your voice, your culture, and your potential

Desired Skills and Experience

Your value proposition to us:

- Working collaboratively and delivering excellent customer service comes naturally to you.
- You have strong technical troubleshooting and problem-solving skills, with a proactive approach to resolving ICT issues.
- You communicate confidently and effectively with people of varying technical abilities.
- You are organised, adaptable and able to manage competing priorities in a busy ICT environment.

Your average workday will be kept busy by:

- Providing professional and responsive first-level ICT support to staff across Council.
- Troubleshooting and resolving technical issues relating to hardware, software, systems and network connectivity.
- Managing helpdesk tickets, prioritising requests and escalating complex issues when required.
- Configuring and maintaining user accounts, system access and ICT equipment, including laptops, desktops, mobile devices and printers.
- Supporting the ICT team with system maintenance, projects and general administration.
- Building and maintaining positive working relationships with internal stakeholders and external service providers.

This is more than just a move, it’s a transformation.

Be part of a team tha

📌 ICT Support and Network Officer (Sydney)
🏢 Rous County Council
📍 Sydney