Some of the key benefits of joining Programmed include:

- Play a critical role supporting a major property maintenance and facilities services contract
- Develop and manage a large contractor network across multiple service streams
- Influence operational performance, service delivery and supplier outcomes
- Partner with stakeholders across Operations, Compliance, HSEW, Finance and Performance teams
- Drive continuous improvement initiatives and supplier capability development
- Full-time permanent opportunity with a leading facilities management provider
- Career development opportunities within contract management, operations and leadership
- Supportive culture focused on safety, service excellence and continuous improvement

Why You'll Love Working With Us

Some of the key benefits of joining Programmed include:

- Play a critical role supporting a major property maintenance and facilities services contract
- Develop and manage a large contractor network across multiple service streams
- Influence operational performance, service delivery and supplier outcomes
- Partner with stakeholders across Operations, Compliance, HSEW, Finance and Performance teams
- Drive continuous improvement initiatives and supplier capability development
- Full-time permanent opportunity with a leading facilities management provider
- Career development opportunities within contract management, operations and leadership
- Supportive culture focused on safety, service excellence and continuous improvement

About the Opportunity

Programmed Facility Management is seeking an experienced Vendor Manager to support a major property maintenance services contract based in Docklands.





The Vendor Manager is responsible for the development, performance, capability and governance of the contractor network supporting service delivery across Victoria. Acting as the contract owner for subcontractor engagement and performance management, you will ensure the contractor network has the capacity, capability, compliance and operational maturity required to meet operational and contractual requirements.

Working closely with Operations, Performance, Work Coordination, Planned Maintenance, Compliance, HSEW and Finance teams, you will build strong contractor relationships, monitor performance, drive continuous improvement initiatives and support the ongoing success of the contract.

Key Responsibilities

- Develop and maintain a capable and sustainable contractor network
- Manage relationships with subcontractors and service providers across multiple service streams
- Ensure sufficient contractor capacity exists to meet current and future workload demands
- Identify and address contractor capability gaps, performance concerns and resourcing risks
- Support onboarding and integration of new suppliers and contractors
- Develop contingency and succession plans for critical service providers
- Monitor contractor performance against agreed KPIs and contractual requirements
- Conduct contractor performance reviews and engagement meetings




- Analyse performance data, quality outcomes and operational results
- Develop and implement contractor improvement plans where required
- Support governance processes, contractor audits and compliance activities
- Maintain accurate contractor records and documentation
- Support workforce and contractor capacity planning activities
- Assist operational teams in managing workload allocation and supplier utilisation
- Identify emerging risks and develop mitigation strategies
- Drive initiatives that improve supplier performance, service quality and operational efficiency
- Promote consistency, innovation and best practice across the contractor network
- Prepare contractor performance reports and dashboards
- Monitor and analyse service delivery trends, risks and opportunities
- Develop robust working relationships across operations and support functions
- Provide recommendations to management regarding supplier performance and network optimisation

About You

To be successful in this role, you will be a relationship-focused professional with robust commercial acumen and experience managing contractor or supplier networks within a service delivery environment.

You will also possess:

- Experience managing subcontractors, suppliers, service providers or contractor networks
- Strong understanding of contractor performance management and supplier governance
- Experience operating within contractor-delivered service environments
- Demonstrated ability to influence stakeholders and build effective working relationships
- Excellent communication, negotiation and relationship management skil

📌 Vendor Manager (Melbourne)
🏢 Programmed Maintenance Services
📍 Melbourne