Reframe Psychology | Sherwood, Brisbane
Permanent Part-Time | 10–15 hours per week
$35–$40 per hour + super, depending on experience

Are you the person who notices what needs doing and gets it moving?

We’re looking for a warm, capable and highly organised Client Services & Practice Coordinator to join our psychology practice in Sherwood.

This is more than a reception role.

You’ll be an key part of keeping the practice running well, creating a great experience for our clients, supporting our clinicians, coordinating with our virtual administration team and making sure things don’t fall through the gaps.

Some days will be predictable. Others might involve moving between a client enquiry, a booking issue, a clinician request, billing, a referrer email and troubleshooting a system.

You’ll need to be someone who can switch gears, work out what matters most and keep track of what needs to happen next.

If you enjoy people, systems and making things work better, you might be exactly who we’re looking for.

About Reframe

Reframe Psychology is an established psychology private practice in Sherwood.

We provide evidence-based, person-centred psychological care in a warm, inclusive and collaborative environment.

We care about providing an excellent experience for our clients and creating a practice where clinicians can do their best work.

Behind that are good systems, clear processes, thoughtful use of technology and a commitment to continually improving how we work.

What you’ll take ownership of

- Creating a warm, responsive and professional experience for our clients
- Managing enquiries, bookings, referrals, intake processes and payments
- Keeping day-to-day administrative workflows moving
- Supporting clinicians with practical administrative needs
- Coordinating effectively with our virtual administration team
- Working confidently across Cliniko and other digital systems
- Maintaining accurate client and practice information
- Following up outstanding tasks and seeing them through to completion




- Identifying gaps, recurring problems and opportunities to improve our systems and processes

You’ll thrive here if you...

- Genuinely enjoy helping people
- Are organised and tend to notice what needs doing
- Can manage multiple priorities and interruptions without losing track of the bigger picture
- Take responsibility for tasks and follow them through
- Have excellent attention to detail
- Are confident with technology and enjoy learning new systems
- Communicate clearly and professionally with clients, clinicians and external providers
- Can follow established processes while using good judgement when something doesn’t quite fit
- Are comfortable asking questions and escalating when needed
- Value feedback, accountability and continuous improvement
- Can build and maintain robust working relationships and contribute to an effective, supportive small team culture

We’re particularly looking for someone who combines warmth with competence.

You care about the person contacting the practice and whether the systems behind their experience are working properly.

What you’ll bring

Experience in psychology, medical or allied health administration would be highly regarded, particularly experience with Medicare, private billing and practice management software such as Cliniko.

We’re also open to applicants from other customer-focused environments who can demonstrate strong organisation, initiative and systems capability.

Why Reframe?

You’ll be joining a small, supportive practice where your contribution matters.

We offer:

- $35–$40 per hour + super, depending on experience
- 10–15 hours per week, with some flexibility in how hours are structured, must be available Wednesday afternoons
- A supportive and collaborative team
- Clear systems, processes and expectations
- Structured onboarding and regular check-ins
- Autonomy and ownership within your role
- Opportunities for professional development
- A workplace where ideas for doing things better are genuinely welcomed
- Meaningful work supporting both clients and clinicians

📌 Client Services (Brisbane)
🏢 Reframe Psychology
📍 Brisbane