What Reddy Express Belmont South Nsw Customer Service Representative

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Customer Service Representative

Parramatta City of Parramatta

Job Description

Description

At a Glance

Work type: 35 hrs per week
Salary: From $81, 327.89 + 12% superannuation
Employment Type: Full Time, Permanent
Closing date: 9pm, Sunday 1 November 2026

The City of Parramatta is in the midst of significant growth and transformation. With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey. Parramatta 2050 gives us a clear picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone. Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.

About the role

This position is responsible for working as a member of the Customer Contact Centre Team to meet and improve customer and stakeholder service delivery and respond to customer enquiries and requests in a professional and timely manner

In this role you will:

- Work as a member of a team to meet and improve customer and stakeholder service delivery across various channels.
- Respond to customer enquiries and requests in a professional and timely manner
- Develop appropriate knowledge, skills and attitude to service customer inquiries to the point where 80% of all contacts can be addressed to the customer’s satisfaction without requiring escalation




- Using Council specific systems to administrate transactions on behalf of internal and external customers
- Contribute to the building of successful partnerships with customers and service providers

What’s on offer

We are offering a permanent full-time opportunity, with a competitive remuneration package from $81, 327.89 plus 12% superannuation.

Your employee experience with City of Parramatta includes:

- Flexibility: Hybrid working conditions, flexi‑time scheme, additional leave over the Christmas period
- Leave: 14 weeks paid parental leave, 15 days personal leave, Long service leave after 5 years
- Wellbeing: Employee led networks (ERGs), Fitness passport, Flu vaccinations, Employee Assistance Program (EAP), Ongoing wellbeing initiatives, Health insurance discounts.
- Location & Convenience: Central Parramatta location, discounted parking, Novated leasing available
- Growth: Learning and development programs, leadership pathways, free LinkedIn Learning

About you

The successful candidate is someone who:

- The ability to provide information to clients, communicate in the workplace and work effectively in a Contact Centre environment
- The ability to work effectively with others to provide quality customer service,



fulfill customer requests and create customer relationships
- Strong organisational skills and the ability to prioritise own workload

Qualifications/Licences:

- HSC or Equivalent Experience

What we offer:

Competitive annual salary of $81, 327.89 plus 12% superannuation.

Advantages:

- Hybrid working conditions with flex-time scheme and additional leave over Christmas
- 14 weeks paid parental leave, 15 days personal leave, long service leave after 5 years
- Employee-led networks (ERGs), fitness passport, flu vaccinations, Employee Assistance Program (EAP)
- Health insurance discounts, discounted parking, novated leasing available
- Learning and development programmes, leadership pathways, free LinkedIn Learning

Location: Central Parramatta

Contract type: Permanent, Full Time

Working hours: 35 hours per week

Salary: From $81,327.89 plus 12% superannuation

Contract type: Full Time, Permanent

Eligibility: Australian or New Zealand citizen or permanent resident in Australia to apply. Applicants holding visa may be considered for Casual or Term contracts subject to visa work conditions.

Disability and Accessibility: The City of Parramatta supports a drug and alcohol‐free working environment and may be subject to random testing.

Declaration of inclusion: The City of Parramatta welcomes applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.

Equality and diversity statement: We

📌 Reddy Express Belmont South (Parramatta)
🏢 Reddy Express
📍 Parramatta