Role: Senior Delivery Lead

Grade: Grade 9/10

Temporary up to 30 June 2028, potential conversion to go Permanent/Ongoing

Location: Parramatta (with option to work remotely in hybrid mode)

Reporting to: Principal Product Owner

About the role

We have an opportunity for an experienced IT Delivery Lead to manage the software development and releases for a technology transformation program (Digital Transformation), utilising the latest technology stack such as AWS Cloud, microservices, Java, ReactJS, etc. The current project is working on the payments and financial management modernisation of an enterprise system that is responsible for processing, recording and reporting of over $50 bn tax revenues we collect annually.

Key accountabilities

- Source, analyse and establish business requirements and scope IT effort to meet release timelines
- Always establish and maintain squad capacity and constantly review talent profile for estimated future tasks
- Plan and manage the delivery of approved products using Agile and Lean practices and frameworks to ensure delivery of high-quality products, services and user experience
- Understand and effectively communicate to the team's release health (size of backlog, backlog priorities, and velocity of the team, plan to consume points, dependencies, and visibility to team and governance forums)
- Actively improve flow of work by identifying, escalating, and helping to remove impediments/ blockers/waste for the team when required
- Work collaboratively with other squads to share people resources, coordinate deployment environments, testing schedules and release management
- Act as scrum master in allocated product delivery teams, providing coaching to team to develop Agile and Lean behaviours,



encourage productivity and facilitate an environment that enables effective delivery and enhanced ways of working that embeds Agile practices into delivery of products and services
- Encourage and help the team to transition to and implement newer ideas/ processes such as CI/CD, DevSecOps or others identified via various forums such as ideation sessions, conversations or sprint retrospectives
- Build relationships and collaboration with team members and help foster trust and honesty within the team
- Develop and manage stakeholder relationships through solid and effective communications, managing expectations, mediation, issues management and negotiation to ensure delivery of products and the achievement of outcomes and benefits, engaging with stakeholders at all levels

To be successful in this position you will:

- Have a diploma or a graduate degree in either IT, computer science, information systems, project management, IT business analysis or engineering
- Have 8+ years of experience in IT delivery using agile frameworks such as Scrum, Kanban, XP, TDD etc
- Functional knowledge of SDLC/ ITIL. Any certifications in IT project management/ agile delivery, such as CSM or PSM etc. desirable
- Experience in banking and payment solutions is highly regarded
- Good understanding and experience with release and deployment management
- Experience in Business Analysis or Quality Assurance will be advantageous
- Experience leading/ managing cross functional software teams
- Good communication and leadership skills
- Sound knowledge of common IT PM tools such as Jira, Confluence or similar
- Experience in using Kiro/ Claude is a plus

Rate

$133,348 base plus superannuation

Closing date

28th October 2026

📌 Senior Delivery Lead (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney