ADRA Australia Limited
Uplift Community Centre Caseworker – Logan
Commitment: Part time (24 hours per week)
Contract End Date: 11 October 2027

Location: 31 Station Road, Logan, Central Queensland 4114

About the role
ADRA Australia is seeking a passionate and experienced Uplift Caseworker to join the team at the
ADRA Logan Community Centre on a part-time basis.
The Uplift Caseworker plays a central role in the delivery of Uplift, ADRA Logan's workplace skills
mentoring program. The role provides individualised case management and practical support to
participants facing barriers to employment, education, and community participation. Working closely
with participants, mentors, employers, training providers, and support services, the Caseworker helps
individuals identify goals, address challenges, build confidence, and progress towards sustainable
employment outcomes.

The role is responsible for conducting participant assessments, developing support plans, coordinating
referrals, facilitating access to specialist services, and monitoring participant progress throughout the
program. The Caseworker works collaboratively with the Senior Counsellor and broader Uplift team to
ensure participants receive holistic support that addresses both practical and personal barriers to
success.

The Uplift Caseworker will maintain accurate records, prepare reports, contribute to program
evaluation activities, and support the ongoing development and improvement of the Uplift program.
The position requires a strong commitment to participant wellbeing, effective stakeholder
engagement, and the delivery of high-quality, person-centred services.

It is expected that the Uplift Caseworker will demonstrate and promote professionalism, integrity,
compassion, cultural sensitivity, teamwork, and respect for the dignity and independence of all
participants. The successful applicant will be committed to upholding ADRA Australia's values and
mission and contributing positively to the culture of the ADRA Logan Community Centre.

The successful candidate will be passionate about empowering individuals experiencing disadvantage
and will possess the ability to build trusting relationships, navigate complex support needs, and create
pathways that enable participants to achieve greater independence, confidence, and employment
readiness.

About ADRA Australia
The Adventist Development and Relief Agency (ADRA) is the official humanitarian agency of the
Seventh-day Adventist Church. As part of the global ADRA network which reaches into more than 118
countries, we are motivated by our faith, to enable people and communities in Australia, New
Zealand, the South Pacific, Asia and Africa to improve their health and livelihoods and assist people to
prepare for and recover from disasters around the world.

Our Values - We conduct our work by being:
Connected - working collaboratively for the best outcome for those living in poverty or distress.
Courageous - persevering through challenging situations.
Compassionate – empathising with the communities we work with and with each other.

Adventist Development and Relief Agency Australia Ltd ADRA Australia ABN 85 109 435 618
Street Address 146 Fox Valley Rd, Wahroonga NSW 2076 Phone +61 2 9489 5488 Web www.adra.org.au
Postal Address PO Box 129, Wahroonga NSW 2076 Toll Free 1800 242 372

About the Uplift Program
Uplift is a workplace skills mentoring program delivered by the ADRA Logan Community Centre. The
program supports individuals experiencing barriers to employment by providing mentoring, workplace
skills development, wellbeing support, community connections, and practical work experience
opportunities. Through a person-centred and strengths-based approach, Uplift seeks to empower
participants to build confidence, develop transferable skills, improve wellbeing, and achieve long-term
employment and social participation outcomes.

Selection Criteria
Essential

1. Relevant tertiary qualification in Social Work, Community Services, Human Services or a related

discipline.

2. Demonstrated experience in case management, client support, community services or a similar

role supporting vulnerable individuals.

3. Experience conducting client assessments and developing individualised support or goal plans.

4. Ability to identify and address barriers to participation, education, training and employment

through practical and person-centred support.

5. Knowledge of community services, referral pathways and support networks, with the ability to

coordinate wraparound services for participants.

6. Excellent interpersonal and communication skills, with the ability to build positive relationships

with participants, mentors, volunteers, service providers and other stakeholders.

7. Strong organisational and administrative skills, including the ability to maintain accurate records,

case notes, reports and client documentation.

8. Demonstrated ability to work collaboratively within a multidisciplinary team, contributing to

case conferences, participant outcomes and continuous improvement initiatives.

9. Understanding of confidentiality, privacy, professional boundaries and ethical practice within a

community services environment.

10. Commitment to ADRA Australia's values, mission and client-centred approach, with a passion for

supporting individuals to achieve greater independence, wellbeing and employment outcomes

Desirable Criteria

1. Experience working with individuals facing barriers to employment, including long-term

unemployment, social isolation, low confidence,



trauma or other complex life circumstances.

2. Experience working within employment, mentoring, youth, community development or workforce

participation programs.

3. Current Queensland Driver Licence and the ability to travel locally to support participants, services

and community partnerships.

Key Competencies
• Working with People – Demonstrates an interest in and understanding of others; Adapts to

the team and builds team spirit; Recognises and rewards the contribution of others; Listens,
consults others, and communicates proactively; Supports and cares for others; Develops and
openly communicates self-insight.

- Adhering to Principles and Values - Believes in strong principles; upholds ADRA’s values;

promotes and defends equal opportunities, builds diverse teams; encourages organisational
and individual responsibility towards the community and the environment.

- Relating and Networking – Establishes good relationships with colleagues; builds wide and

effective networks of contacts inside and outside the organisation; relates well to people at all
levels; Uses humour appropriately to enhance relationships with others.

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ADRA Australia - Uplift Caseworker

- Writing and Reporting – Writes convincingly; writes clearly, succinctly and correctly; avoids

the unnecessary use of jargon or complicated language; writes in a well-structured and logical
way; structures information to meet the needs and understanding of the intended audience.

- Planning and Organising - Sets clearly defined objectives; plans activities and projects well in

advance and takes account of possible changing circumstances; identifies and organises
resources needed to accomplish tasks; manages time effectively; monitors performance
against deadlines and milestones.

- Delivering Results and Meeting Individuals’ Expectations – Focuses on individual’s needs and

satisfaction; sets high standards for quality and quantity; monitors and maintains quality and
productivity; works in a systematic, methodical and orderly way; consistently achieves project
goals.

Other Requirements

- At the time of application, the successful applicant will already have the legal right to live and

work in Australia.

- Commitment to abide by the ADRA Australia Code of Conduct and organisational policies and

procedures. A copy of relevant policies is available on request.
- ADRA Australia takes the prevention of sexual misconduct, harassment, and child protection

seriously and screens applicants for suitability. The successful applicant will be required to
obtain a police check for each country in which the individual has lived for 12 months or
longer over the last five years, and for the individual’s country of citizenship (including dual
citizenship holders). The successful applicant will need to provide their consent to a criminal
record check. ADRA Australia recognises that in limited instances it may prove impossible to
obtain a reliable criminal record check. In such circumstances a statutory declaration outlining
efforts made to obtain foreign police check and disclosing any charges and spent convictions
may be accepted.

- Applicants will be requested to disclose whether they have had a substantiated Sexual

Exploitation Abuse or Harassment claim of any nature made against them in Australia or
overseas. This is included in the Job Application Form.

How to Apply
To apply, candidates should address the selection criteria in their application letter providing examples
of past experiences and qualifications. There is no closing date, however we will be interviewing
suitable candidates as they apply. Please forward your letter and resume, along with the names of
three work-related referees to: [email protected].

If you have questions or need further information, please contact: Kuren Galant, ADRA Australia,
Phone +61 2 9473 9503 or email [email protected] .

ADRA Australia is an Equal Employment Opportunity (EEO) employer.

The appointing body reserves the right to fill this position at its discretion.

(Job Description following)

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ADRA Australia - Uplift Caseworker

Part-time (24hours per week)

Connected Position Title: Uplift Caseworker Full / Part Time: 12-month Contract

Courageous Department: ADRA Community Centre (Logan) Revised Date: 30 September 2026

Reports To: Centre Manager - ADRA Community Centre Logan

Compassionate

Purpose of Position: A basic statement that describes the intent of the position.

Uplift is ADRA Logan’s new workplace skills mentoring program. The role of the Uplift Caseworker is to provide individualised support to participants throughout each 10-week

program, from initial assessment, mentor matching and work experience allocation through to regular check-ins, coordination of wraparound supports and transition towards

further education, training or employment. The Caseworker will also contribute to teamwork at the community centre, including referral pathways, reporting and community

engagement related to the program.

Behavioural Expectations: Our code of Conduct - How we do things in our organisation that underpins our values.

ADRA Australia/New Zealand Code of Conduct and related policies.



It is expected that the Caseworker will demonstrate and promote confidentiality, punctuality, social justice,

client independence, compassion, teamwork, commitment, creativity, openness, forgiveness, integrity, honesty and transparency.

Key Competencies: The competencies, qualifications, skills and experience the person needs to do the role successfully.

The Caseworker will have tertiary qualifications in social work, community services, human services or a related discipline, with experience in field-based client support or case

management. The role requires competence in case management, client assessment, problem solving, interpersonal relationships, communication and organisational ability,

together with a collaborative, flexible, innovative and analytical approach.

ADRA Competency Framework: 2.1 Working with People, 2.2 Adhering to Principles and Values, 3.1 Relating and Networking, 4.1 Writing and Reporting, 6.1 Planning and

Organising, 6.2 Delivering Results and Meeting Individuals’ Expectations

Key Responsibilities: The things that the person needs to be responsible for to successfully fulfil the obligations of this position.

Area of Responsibility Actions / Tasks / Objectives Measures of Success / KPI’s

Groupings or areas of responsibility What has to get done in this area How job performance will be measured

CASE MANAGEMENT • Conduct an initial assessment with each participant to identify strengths, • 100% of participants complete an initial
interests, barriers to employment and areas for personal development, assessment and have a documented goal plan by

and develop an individual goal plan. the end of the first week of the program.

• Match participants with suitable mentors and allocate them to practical • 100% of participants are matched with a mentor
work experience areas aligned with their interests and abilities (op shop, and allocated to a work experience area before

food pantry, food production, administration and logistics/deliveries), in placement begins, with at least 80% reporting in

consultation with the Uplift Project Officer. feedback that their placement suits their interests.

• Conduct regular check-ins throughout the 10-week program to monitor • Each participant has a check-in at least fortnightly,
wellbeing, engagement and progress against goals, including discussion of with progress recorded and emerging concerns

training content, workplace experiences, mentor relationships and actioned or escalated within 2 business days.

emerging support needs. • At least 80% of participants complete the program,

- Support participants to complete the program and plan their transition and at least 50% move into further education,

towards further education, training or employment. training or employment within 3 months of

completion.

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ADRA Job Description: Uplift Caseworker – Logan Community Centre

WRAPAROUND SUPPORT & • Work closely with participants to identify and address barriers that may • Identified barriers are recorded in the participant’s

impact successful program completion. plan, with a support action agreed within 5 business REFERRALS

- Coordinate wraparound supports, including referrals to the program days.

counsellor, transport assistance and connections to external services. • Referrals and supports are arranged within 2

- Liaise with relevant stakeholders where appropriate, and maintain business days of a need being identified, with

interagency communication and referral pathways. follow-up recorded within 10 business days.

- Participant consent is recorded before any

stakeholder contact, and a minimum of two

interagency meetings are attended annually.

DOCUMENTATION & REPORTING • Maintain accurate client records, case notes, reports and client • Case notes are completed within 2 business days of
communication. each client contact, and file audits show full

- Assist in the preparation and reporting of centre data, including casework compliance with record-keeping and privacy

data for Uplift program reporting, and participate in continuous service requirements.

improvement. • Casework data is provided to the Centre
Management and Uplift Project Officer by agreed

monthly deadlines, and at least one improvement

suggestion is contributed each program cycle.

TEAMWORK & CENTRE SUPPORT • Work with the Centre Management to support staff morale and the ethos • Staff and volunteer feedback indicates at least 80%
of the centre, including supporting students and volunteers involved in feel supported and valued, and students and

service delivery. volunteers receive an induction before

- Contribute to case conferences, training and team meetings. commencing.

• Support centre fundraising and community engagement activities, • Scheduled case conferences and team meetings

contribute de-identified success stories, and undertake other duties within are attended, and all required training is completed.

the scope of the role as assigned by the Centre Manager. • At least one de-identified success story, with client
consent, is contributed each program cycle, and

performance appraisal identifies willingness to

assist with broader centre activities.

Remuneration: The award classification and pay scale for this position.

Remuneration will be based on the Social, Community, Home Care and Disability Services Industry Award 2010 (MA000100), Social and Community Services Employee Level 4,

Pay Point 1, or higher depending on qualifications and experience, using current minimum award rates as adjusted by Fair Work annual wage reviews. Any school-term work

arrangements must remain compliant with minimum award entitlements and the National Employment Standards.

📌 Uplift Community Centre Caseworker – Logan (Logan Central)
🏢 ADRA Australia
📍 Logan Central