ICT Specialist

NW Communications & IT Karratha, WA
Employment type: Full time
Salary: 90000 -110000 plus superannuation

About the role

NW Communications & IT is seeking an ICT Specialist who analyses customer ICT environments, identifies system and process deficiencies, formulates requirements, evaluates and recommends ICT solutions, develops specifications, configures/modifies systems, conducts testing, assists with implementation/migration, and provides technical guidance and post-implementation support.

Based in Karratha, you will work closely with customers, end users and business stakeholders to understand their requirements, evaluate existing systems and recommend and implement solutions that improve business processes, communication and operational efficiency.

The role combines ICT systems analysis, technical specifications, documentation, configuration, testing, implementation and ongoing onsite and remote support.

Key responsibilities

- Liaise with customers, end users and business stakeholders to gather, examine and document ICT system requirements, business needs, technical issues and operational processes.
- Analyse existing ICT systems, workflows and customer environments to identify inefficiencies, risks, technical gaps and opportunities for improvement.
- Evaluate customer requirements and recommend suitable ICT solutions that improve business operations, procedures, communication and system efficiency.
- Prepare technical specifications, recommendations, quotations and solution proposals for new or improved ICT systems.
- Document specifications for data processes, system changes,



customer configurations and technical procedures to support implementation and future maintenance.
- Assist with the design, configuration, testing and implementation of Microsoft 365, SharePoint, Entra ID, hosted PBX, WAN/LAN networks, NBN services, desktops, notebooks, servers and related hardware and software.
- Support Microsoft 365, SharePoint and Entra ID migrations by assessing existing environments, documenting requirements, configuring systems, testing functionality and assisting users during implementation.
- Develop and apply test procedures to confirm that implemented systems and configurations meet customer requirements and operate as intended.
- Investigate and resolve system access, performance, connectivity, configuration, user workflow and integration issues during and after implementation.
- Analyse and diagnose ICT system issues, identifying underlying system, configuration, integration and process deficiencies, and recommend and implement appropriate system modifications to restore functionality and improve system performance.
- Develop user guides, technical process documents, internal procedures and customer-facing documentation.
- Provide technical advice, customer liaison and post-implementation support to ensure systems continue to meet operational requirements.




- Provide onsite and remote technical assistance as required to support the implementation, testing and ongoing operation of ICT solutions, including system configuration and user support.

About you

We are looking for a practical, analytical and customer-focused professional who can understand business requirements and translate them into effective technology solutions.

You will have:

- Relevant qualifications in information technology, information systems or a related discipline, or equivalent relevant experience.
- Experience analysing ICT systems, documenting requirements and recommending system improvements.
- Experience configuring, testing, implementing and supporting business technology solutions.
- Working knowledge of Microsoft 365, SharePoint, Entra ID, Windows, desktop and server environments.
- Knowledge of WAN/LAN networking, hosted PBX and business internet services.
- Strong analytical and troubleshooting skills.
- The ability to prepare clear technical specifications, procedures and user documentation.
- Strong communication skills and the ability to explain technical information to nontechnical users.
- Good organisational skills and the ability to manage multiple customer jobs and priorities.
- The ability to work independently and collaboratively, both onsite and remotely.

What we offer

- A varied role supporting businesses across Karratha and the Pilbara.
- Involvement in systems analysis, migrations, infrastructure projects and business technology improvements.
- Opportunities to develop your skills across a broad range of ICT platforms.

Pay: $90,000.00 – $111,000.00 per year

Work Location: In person

📌 IT Specialist (Karratha)
🏢 Nw Communications And It
📍 Karratha