Some of the key benefits of joining Programmed include:

- Lead the revenue, invoicing and claims functions for a major maintenance services contract
- Geelong-based leadership opportunity supporting a significant operational contract
- Play a key role in protecting contract profitability and financial performance
- Lead and develop high-performing claims and financial administration teams
- Partner with operational, finance and leadership stakeholders across the business
- Drive process improvement, financial governance and commercial outcomes
- Full-time permanent opportunity with a leading national service delivery organisation
- Career development opportunities within commercial management and operational leadership
- Supportive culture focused on safety, service excellence and continuous improvement

Why You'll Love Working With Us

Some of the key benefits of joining Programmed include:

- Lead the revenue, invoicing and claims functions for a major maintenance services contract
- Geelong-based leadership opportunity supporting a significant operational contract
- Play a key role in protecting contract profitability and financial performance
- Lead and develop high-performing claims and financial administration teams
- Partner with operational, finance and leadership stakeholders across the business
- Drive process improvement, financial governance and commercial outcomes
- Full-time permanent opportunity with a leading national service delivery organisation
- Career development opportunities within commercial management and operational leadership
- Supportive culture focused on safety, service excellence and continuous improvement

About the Opportunity





Programmed Facility Management is seeking an experienced Invoicing Manager to lead the contract's revenue, claims processing and invoicing functions across a major maintenance services contract based in Geelong.

This critical leadership position is responsible for overseeing contractor claims processing, client invoicing, work-in-progress (WIP) management, debtor performance, pricing governance and financial administration activities. Working closely with Finance, Operations, Performance and Vendor Management teams, you will ensure revenue is accurately captured, processed and recovered in accordance with contractual requirements.

The role offers an opportunity to build and lead a high-performing team while driving strong financial controls, effective commercial governance and continuous improvement across invoicing and claims management processes.

Location: Geelong, Victoria

Key Responsibilities

Revenue & Invoicing Management

- Lead the contract invoicing function and ensure accurate and timely revenue recovery
- Oversee preparation and submission of client invoices
- Monitor invoicing performance and identify risks to revenue recovery
- Ensure invoice accuracy and completeness prior to submission




- Investigate and resolve invoicing discrepancies and billing issues
- Manage recurring billing activities and revenue processes

Claims Management

- Lead the contractor claims review and processing function
- Monitor claims performance, workload distribution and service outcomes
- Review disputed or escalated claims requiring intervention
- Ensure claims are assessed consistently and aligned with contractual requirements
- Support resolution of contractor enquiries relating to claims and payments

Financial Performance & Controls

- Maintain oversight of work-in-progress (WIP) and revenue recognition activities
- Develop strategies to minimise invoicing delays and revenue leakage
- Monitor cashflow, debtor performance and outstanding balances
- Support recovery of outstanding invoices and payment issuesMonitor financial risks, trends and performance drivers
- Ensure pricing controls and financial governance processes are maintained

Leadership & Stakeholder Management

- Lead Claims Team Leaders, Claims Coordinators and Financial Administration staff
- Establish transparent performance expectations and service standards
- Develop team capability across claims processing, invoicing and financial administration
- Build effective relationships with operational leaders, contractors and finance stakeholders
- Support commercial decision‑making through reporting and financial insights

Reporting & Continuous Improvement

- Prepare reports relating to revenue, invoicing, claims, debtors and WIP
- Identify trends, risks and opportunities to improve commercial performance
- Drive process improvement and

📌 Invoicing Manager (Geelong)
🏢 Programmed
📍 Geelong