Experienced Dental Front Desk Coordinator

Royal Dental Care – Parramatta, NSW

Job Type: Full-Time / Part-Time / Casual
Pay: $40–$50 per hour, based on experience and skills
Location: Parramatta, NSW
Work Location: In person

Job Description

Royal Dental Care is seeking an experienced, highly organised and professional Dental Front Desk Coordinator to join our busy and growing Parramatta practice.

We are looking for a confident, proactive and customer-focused individual who can efficiently manage front desk operations, deliver exceptional patient service and support the smooth day-to-day running of our practice.

The ideal candidate will have strong dental reception experience, excellent communication skills and the ability to multitask in a fast-paced environment while maintaining a friendly and professional approach.

This position is ideal for someone who enjoys taking ownership of their responsibilities, building strong patient relationships and contributing to a high-performing dental team.

Key Responsibilities

- Manage daily front desk operations and ensure a smooth and efficient patient experience.
- Greet patients warmly and provide exceptional customer service.
- Manage patient appointments, bookings, cancellations and recalls.
- Answer incoming calls, respond to emails and manage patient enquiries professionally.
- Coordinate clinicians' schedules to maximise appointment efficiency and minimise gaps.
- Process patient payments, invoices, health fund claims and HICAPS transactions.
- Explain treatment estimates, payment options and appointment arrangements to patients.
- Follow up on outstanding treatment plans and assist with patient retention.
- Maintain accurate patient records and ensure confidentiality.




- Coordinate effectively with dentists, Oral Health Therapists, Dental Assistants and management.
- Assist with ordering, stock control and general administrative duties when required.
- Handle patient concerns professionally and ensure a positive patient experience.
- Support the Practice Manager with daily operational and administrative tasks.

Essential Requirements

- Previous dental reception experience.
- Strong customer service and patient communication skills.
- Excellent organisational skills and attention to detail.
- Ability to multitask and work efficiently in a busy dental practice.
- Confident telephone manner and professional presentation.
- Strong computer and administrative skills.
- Ability to manage appointments and clinician schedules effectively.
- Reliable, punctual, proactive and professional.
- Excellent written and spoken English.
- Ability to work independently and as part of a team.
- Full Australian working rights.
- Weekend availability is essential.

Highly Regarded

- Previous experience as a Dental Front Desk Coordinator or Senior Dental Receptionist.
- Experience using Core Practice dental software.
- Experience processing HICAPS and private health insurance claims.
- Knowledge of dental treatments, terminology and treatment plans.
- Experience with patient recalls, treatment follow-ups and appointment conversions.




- Experience with ordering and stock control.
- Previous experience in a busy, high-volume dental practice.

What We Offer

- Competitive hourly rate of $40–$50, depending on experience and skills.
- Full-time hours available for the right candidate.
- Modern, busy and well-established dental practice.
- Supportive, friendly and professional team setting.
- Opportunity to work with experienced clinicians and management.
- Ongoing training and professional development.
- Career progression opportunities within Royal Dental Care.
- Long-term employment opportunities for the right candidate.

Working Hours

- Full-time, part-time or casual opportunities.
- 8-hour shifts.
- Monday to Friday, with weekend availability required.
- Flexibility to work according to practice requirements.

About Royal Dental Care

Royal Dental Care is a growing dental group committed to providing high-quality dental care and exceptional patient experiences.

We pride ourselves on maintaining a professional, supportive and patient-focused working environment.

Our Front Desk Coordinators play a vital role in the success of our practices by ensuring excellent patient communication, efficient appointment management and smooth daily operations.

How to Apply

If you are an experienced Dental Front Desk Coordinator who is organised, confident, reliable and passionate about delivering outstanding patient service, we would love to hear from you.

Please apply through Indeed with your updated resume and availability.

Pay: $40.00 – $50.00 per hour

Experience:

- Senior Dental receptionist: 2 years (Required)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Front Desk Coordinator (Parramatta)
🏢 Royal Dental Care
📍 Parramatta