About Silicon Beach Computers

Silicon Beach Computers is a managed IT services provider that has supported businesses since 2006. Based on Sydney’s Northern Beaches, we work with clients across a range of industries, providing reliable IT support, cybersecurity, cloud solutions and technology advice.

We are looking for an IT Support Technician who enjoys solving problems, building relationships and helping businesses get the most from their technology.

About the role

You will provide remote and on-site support to our managed IT clients, assisting with day-to-day technical issues and helping deliver projects. You will work alongside our existing team to ensure our clients receive responsive, professional service.

This role would suit someone who is technically capable, communicates clearly and enjoys working with a variety of clients and technologies.

Key responsibilities

- Provide remote and on-site IT support to business clients.
- Diagnose and resolve hardware, software, networking and email issues.
- Set up, configure and support Windows computers, laptops, printers and other devices.
- Assist with Microsoft 365 administration, including user accounts, email and licensing.
- Support Windows servers, networks, Wi-Fi and internet connections.
- Assist with backups, cybersecurity tools and system monitoring.
- Help deliver IT projects, including new computer setups, migrations and infrastructure upgrades.
- Record support requests, work completed and resolutions in the ticketing system.
- Communicate clearly with clients and keep them informed of progress.




- Escalate complex issues to senior team members when required.
- Travel to client sites as needed.

Skills and experience

- Experience in an IT support, help desk or technician role.
- Good knowledge of Windows operating systems and Microsoft 365.
- Experience troubleshooting computers, printers, networks and common business applications.
- An understanding of networking fundamentals, including Wi-Fi, routers and switches.
- Solid customer service and communication skills.
- The ability to manage multiple tasks and work both independently and as part of a team.
- A current driver’s licence and the ability to travel to client sites.
- A willingness to learn and keep up with new technologies.

Experience with managed service providers, Windows Server, cybersecurity, backup solutions, Ubiquiti networking or 3CX telephony would be an advantage.

Why join us?

- Join an established Northern Beaches business with 20 years of experience.
- Work with a friendly team and a variety of business clients.
- Gain exposure to a broad range of technologies and projects.
- Develop your skills in managed IT services, cybersecurity and cloud solutions.
- Make a direct difference to the businesses we support.

How to apply

Please send your résumé and a brief introduction outlining your experience to [email protected].

Pay: $66,500.00 – $85,000.00 per year

Experience:

- IT support: 2 years (Required)

Language:

- English (Required)

Licence/Certification:

- Full Driver Licence (Required)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 IT Support Technician (Warriewood DC)
🏢 Silicon Beach Computers
📍 Warriewood DC