Key Responsibilities

- Be the first point of contact for employee queries and
- Provide information to stakeholders in relation to Retail Award guidance and interpretation, remuneration, policies and legislation, escalating where appropriate
- Provide administrative support across all areas of the employee lifecycle, including recruitment, onboarding, contract variations, and offboarding.
- Maintain accurate employee records and HRIS data integrity
- Prepare letters, contracts, and HR templates
- Assist in the maintenance, development and communication of HR policies and procedures
- Track probation, leave, and training records
- Administer annual Performance & Salary Review process including award increases

Recruitment & Onboarding

- Support the end-to-end recruitment process, including job postings, candidate screening, interview coordination, and background checks.
- Managing and prioritising recruitment needs regularly with Retail management team
- Recruitment agency management
- Ensure a smooth and engaging onboarding experience for new employees.
- Maintain and update job descriptions and recruitment documentation.
- Building and managing talent pool internally and externally.

Culture & Engagement

- Support initiatives that drive a positive and high-performance culture.
- Assist in administering employee engagement activities, recognition programs, service awards and internal events.
- Gather feedback through employee surveys and assist in action planning.

Compliance & Reporting

- Ensure HR documentation and processes comply with employment laws and company policies.
- Assist in preparing HR reports and tracking key HR metrics.





Workplace Health & Safety / Workers Compensation

- Actively promotes health and protected work practices for the business and acts as the companies RTW Coordinator for retail
- Works with all parties in developing RTW plans, communicating necessary information and act as liaison between all parties when required
- Liaise with all third party providers in a timely manner.
- Monitors store incident reporting, escalating as appropriate to Retail Management
- Follow up incident reports and associated action plans
- Manage workers compensation claims through liaising with employee, insurers and rehabilitation providers.
- Manage the wage reimbursement schedule for workers compensation

Skills & Experience

- 1-3 years of experience in an HR or People & Culture role (retail experience preferred).
- High attention to detail and accuracy.
- Organised, efficient, able to juggle multiple admin tasks
- Excellent interpersonal and communication skills.
- Ability to handle confidential information with discretion.
- Experience using HR systems and Microsoft Office Suite.
- Service oriented – responsive and helpful
- A proactive approach with a willingness to learn and grow in the role.
- Ability to influence and build strong relationships
- Ability to work effectively in both a reactive and proactive manner
- A continuous improvement mindset - always looking for ways to streamline processes, scale operations, and find smarter ways of working
- Proactive, and ready to roll up your sleeves to support the People & Culture team and contribute to cross-functional projects as needed
- You embody our values and actively foster a positive, inclusive, and engaged workplace culture

📌 APG&Co - People & Culture Coordinator (Sydney)
🏢 Apg
📍 Sydney