At Ambulance Victoria (AV) we are proud to share our commitment to saving and improving lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking an Adult Retrieval Victoria (ARV) Resourcing Officer to assist with efficiently filling ARV shift vacancies and support the ARV Managers with rostering duties.

This is a full-time, two-year fixed term position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at our ARV headquarters located in Essendon Fields in line with our hybrid working model.

About the role

Reporting to the Operations Manager Adult Retrieval Victoria (ARV), responsibilities include (not limited to):

- Coordinate rostering of ARV employees appropriately to meet resourcing requirements and service delivery
- Process shift changes factoring in fatigue management requirements, operational, and resourcing impacts
- Assist ARV Managers in meeting planning and resourcing requirements by providing information and advice within the parameters of ARV policies, procedures and relevant industrial awards and agreements
- Maintain roster systems data ensuring it is up to date with staff availability, function time, leave and overtime
- Play a key part in providing recommendations for processes and rostering improvements

About you

To be considered for this position candidates will ideally have the completion of a degree or relevant industry certification with subsequence relevant experience OR an equivalent combination of training and relevant experience. Other requirements include (not limited to):





- Scheduling or rostering experience in a multi-shift or complex setting
- Sound knowledge of rostering processes and experience with systems (UKG desirable)
- Experience in interpreting and applying relevant rostering award provisions and enterprise agreements
- Well-developed decision making and problem-solving skills
- Strong conflict resolution skills including the ability to communicate clearly in challenging situations
- Attention to detail through using appropriate checking processes
- Flexibility and willingness to work a rotating roster covering day and afternoon shifts

Working at Ambulance Victoria

As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full-time roles, and other benefits.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integralpartin bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there i s no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV3 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025. The position description can be found on the AV Careers website.

Applications close Sunday 8 November 2026 at 11.59pm

📌 ARV Resourcing Officer (Melbourne)
🏢 Victorian Government
📍 Melbourne